Customer Service Information Technology

Phyllis Danzy

Senior Operation Manager

Milwaukee, Wisconsin, United States

+1-414-***-****

************@*****.***

WORK EXPERIENCE

February 1990-November 2021

Senior Operation Manager

Fiserv INC

Brookfield, Wisconsin, United States

Responsibilities included: Works within a fast-paced environment. Ability to lead and motivate employees. Familiar with all aspects of daily business operations including personnel, Department operations reports, Processing check forms, and laser check forms (1098 and (1099 Forms. Coordinate and process yearend documents for our clients according to federal processing and guidelines. Collection of past due accounts. Responsible for all of the training of all new employees making sure they are proficient with the office equipment, UPS shipping system, FedEx shipping system, and materials our company uses. Weekend supervisor for the work crew of 20 employees. Supply clerk for three different departments. Responsible for keeping accurate time cards for employees. EDUCATION

-Current

Bachelors' Degree

Post University

Waterbury, Connecticut, United States

Post University - Waterbury, CT

Area of Study: Information Technology

3.5 GPA/High Honors/Bachelors' Degree

• Information Technology

-Current

Associate Degree

University Of Phoenix

Phoenix, Arizona, United States

University Of Phoenix - Phoenix, AZ

Area of Study: Information Technology

3.5 GPA/High Honors/ Associate Degree

• Information Technology

-Current

High School Diploma

Lincoln High School

Milwaukee, Wisconsin, United States

Lincoln High School, Milwaukee, WI

High School Diploma

SKILLS

Business Operations Operations Data Analysis Shipping Customer Service Oriented Customer Service Fedex Billing Collection Customer Support Clerk Medicaid Retail UPS Office Management Laser Fiserv Database MS Office Hippa Health Maintenance Organization HMO Confidential Data Educating Detail Oriented Customer Service Team Managed Care Maintain Documentation Retail Marketing Marketing Analysis Retail Sales Excel Google Sheets Microsoft Office Microsoft Powerpoint Powerpoint

HONORS & AWARDS

3.5 GPA/High Honors/Bachelors' Degree

3.5 GPA/High Honors/ Associate Degree

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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