Richard J. Attalla, Jr.

**** ******* ***** **., *****, OH 44313 ad08qm@r.postjobfree.com Cell: 330-***-**** Summary

Customer service professional with over 10 years of experience in engineering and consulting services for the health care and electrical systems industries. I have worked with sales management, project managers, and in customer service. I’m a passionate individual with exceptional organizational skills, and excellent communication skills.

PROFESSIONAL EXPERIENCE

Substitute Teacher / Stark & Summit County 2014 to Present Summit County Board of Education

• Filled in for permanent teachers at a moment’s notice; closely adhered to lesson plans.

• Helped to motivate students to stay engaged and focused.

• Instruct classes of students and liaise with teachers. Customer Service Ambassador / Akron, 2008 to 2014

Summa Health Systems, Akron City Hospital

• Provided accurate information for patients, families, are visitors.

• Prepared-same day surgery schedules for all doctors and patients

• Demonstrated compassion, care, and understanding to all patients and visitors Customer Service Representative / Akron, OH 2004 - 2005 Adecco (First Energy Corp, First Energy Solutions)

• Provided exclusive customer care to new residential & commercial customers

• Supported the sales of strategic commercial accounts

• Responded to all corporate web site inquires efficiently Application Engineer / Massillon, OH 2001-2003

Controlled Power Corporation of Ohio

• Interpreted detailed electrical specifications for sales and engineering opportunities

• Demonstrated compassion, care, and understanding to all patients and visit

• Interacted daily with management team and outside sales representatives Product Engineer / Sumter, SC 1997 - 2000

Eaton Corporation, Cutler-Hammer Division

• Wrote sales proposals for switchgear assemblies & aftermarket parts

• Provided technical & sales assistance to customers on all Cutler Hammer products

• Served as a liaison between sales representatives’ customers and manufacturing locations Education

Georgia Institute of Technology:

Bachelor of Industrial & System Engineering

Minor in Healthcare System

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