Customer Support Guest Service

KSENIIA SAMOLIUK

DATE OF BIRTH: August,**th, **82

MARITAL STATUS: Married, 2 kids

ADDRESS: Punta Cana, La Altagracia

CONTACT DETAILS: E-mail: *******.********@*****.***

Tel.: 829-***-****

CEDULA:: 402-***-****-0

OBJECTIVE: To find a job position which will allow me both further utilize my

skills and acquire new abilities. Being a part of a company with vision of growth that allows

me to use and apply my knowledge and experience to the development of both sides.

SKILLS:

Russian (Native); English (Fluent); Spanish (Advanced)

Software: All Windows operating systems, IT based applications (Microsoft Word, Excel, Power Point, Internet, other programmes); SAP and IPES system knowledge - Excellent Typing/keyboard Skills (Russian & English) - Technical Training (Fax, Scanner, Copy-machine)

Strong analytical and organizational skills - Excellent interpersonal skills, phone manner, and office etiquette, self-disciplined, responsible

Profound knowledge of safety at hazardous areas

SAP G3P (IPES Production Operations)

Warehouse and transportation logistics

Material Coordination and Operation

Document Control

Tourism: public relations, reservation, operation, guest service, clients support, sales.

E-commerce: customer support

Experience:

11.2021-11.2023

WeFIx Appliance LLC, Florida, USA/ Remote

Job position: Dispatcher/Customer Support representative

Functions: inbound/outbound calls, booking and scheduling services, logistics planning and control, chat and email support, work with claimers, work with technicians on duty, administrative functions as reports making, data archiving, follow ups, payment control, CRM data, etc.

08.2019-11.2021

Dominican Republic Bavaro Melia Resorts &SPA

Job position: Dispatcher/ Customer Support at Vacation Club

Functions: providing special support and service for Members, customers' requests processing, booking assistance, membership support

02.2018-03.2019

Dominican Republic Bavaro TRAVEL SERVICE WEST INDIES

Job position: Excursion operation manager

Functions: booking and operation of various excursions, Hot Line calls, VIP reservations, transport logistics, dispatching, private transfers and round trip operation.

05.2016-02.2018

Dominican Republic Bavaro CENTRO MEDICO PUNTA CANA

Job position: Customer Service

Functions: client service, medical insurance cooperation and assistance, interpretation, document control, invoice payment, guest and patience service.

06.2014-05.2016

Dominican Republic Bavaro Barcelo Dominican Beach

Job position: Guest Service

Functions: client service, room service control, interpretation, check in-check out VIP assistance, booking services, etc

Education:

1999-2003

Russia, Komsomolsk on Amur State Pedagogical University – Foreign languages Department

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