Customer Service Representative

Job Objective

Seeking both a part time or full time Customer Service position.

Experience

Arkansas Rehab Service 2805 Broad St. Texarkana, AR Feb. 2004 – May 2005

Secretary I

Responsibilities: Make appointments and set up counselor’s monthly itinerary. Update client’s files issued Authorizations to pay various encumbrances incurred by clients. Open and close client’s cases. Answer phones and take messages.

Texas A&M University-Texarkana, 7101 University, Texarkana, TX Sept. 2010 – June 2014

Circulation Supervisor.

Responsibilities: Collect fines, balance cash register deposit. Inform patrons of the various services available. Resolve any problems that occur. Check material in or out to patrons.

Verizon Communications DFW Airport, DFW, TX Dec-1974 – May 1996

Customer Service Representative

Responsibilities: Established new phone service for customers, Make adjustment for billing errors, Set appointments for new installations or repairs. Issue orders for additional features for existing phone service.

Education

Texarkana College Texarkana, TX 2000-2002

Certification Office Careers Program

Riverside Community College Riverside, CA 1992-1993

Major in Business Administration

Special Skills

Competent in Windows, Microsoft Office, QuickBooks, etc.

Can operate 10 key (by touch) fax machines, copiers, printers, multi-line phones, scanners, etc.

Type 45 wpm

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