Human Resources Customer Service

SCOTT T. STEWART

Email: *************@***.***

***** ********** ******** *** ****: 407-***-****

Winter Garden, Florida 34787 Res: 407-***-****

Summary of qualifications

Self-motivated and highly capable professional with 25+ years of work experience

Proven track record of increasing value by improving financial results

Strong communication and teamwork skills

Professional Experience

Central Florida Chrysler Jeep Dodge– Parts Advisor April 2015 – Present

Part Advisor responsibilities include providing excellent service for retail automotive customers requiring parts and/or accessories. Functions include research and, if necessary, corrective action to ensure accurate parts inventory. Establish and maintain multiple wholesale customer accounts through fulfillment of parts orders and needs. Provide service technician with accurate parts requirements. Responsible for all floor plan modification builds.

Dept. of Homeland Security/Master Behavior Detection Officer August 2008 – April 2015

Responsible for identifying dangerous objects in baggage,cargo, and on all persons. Enforces TSA Standard Operating Procedures (SOP’s) to prevent security breaches, performing pat down searches, detecting strange behavior and actions. Acting Lead Transportation Security Officer. I performed (SPOT) Screening of Passengers by Observation Techniques. Behavior detection officer duties include passive observation and the engagement of voluntary encounters with the traveling public to determine whether the individuals may be involved harmful activities against transportation systems. Assess multiple individuals simultaneously and use defined methods and knowledge to detect unusual behaviors. I would observe for a combination of verbal and non-verbal indicators to evaluate someone’s behavior.

Winter Park Dodge– Parts and Service Director May 2008 – August 2008

Responsible for tracking all departmental product flows. Post received inventory into Reynolds & Reynolds. Reconcile Chrysler shippers and submit MRA’s if necessary. Audit invoices for accurate billing. Minimize Chrysler charge backs and appeal errors as required. Run end of month processes and comparative financial analysis reports. Monitor all revenues and expenses to maximize profit margins and provide year over year growth for department. Supervise department of eight employees. Also performed all Parts Advisor responsibilities including customer service, wholesale fulfillment, shipping and receiving. Also performed human resources duties for parts and service departments.

Clermont Chrysler Jeep Dodge – Parts Manager January 2007 – May 2008

Responsible for tracking all departmental product flows. Post received inventory into Reynolds & Reynolds. Reconcile Chrysler shippers and submit MRA’s if necessary. Audit invoices for accurate billing. Minimize Chrysler charge backs and appeal errors as required. Run end of month processes and comparative financial analysis reports. Monitor all revenues and expenses to maximize profit margins and provide year over year growth for department. Supervise department of seven employees. Also performed all Parts Advisor responsibilities including customer service, wholesale fulfillment, shipping and receiving. Also performed human resources duties for parts and service departments.

Longwood Mitsubishi Kia - Parts and Service Director September 2006 – January 2007

Responsible for tracking all departmental product flows. Post received inventory into UCS system. Reconcile Mitz / Kia shippers and submit MRA’s if necessary. Audit invoices for accurate billing. Minimize Mitz / Kia charge backs and appeal errors as required. Run end of month processes and comparative financial analysis reports. Monitor all revenues and expenses to maximize profit margins and provide year over year growth for department. Supervise department of three employees. Also performed all Parts Advisor responsibilities including customer service, wholesale fulfillment, shipping and receiving. Also performed human resources duties for parts and service departments.

Central Florida Chrysler Jeep Dodge - Parts Advisor August 2005 – September 2006

Part Advisor responsibilities included providing excellent service for retail automotive customers requiring parts and/or accessories. Functions included research and, if necessary, corrective action to ensure accurate parts inventory. Established and maintained multiple wholesale customer accounts through fulfillment of parts orders and needs. Provided service technician with accurate parts requirements. Coordinated parts department shipping and receiving requirements.

Courtesy Chrysler Jeep, Auto Nation, Inc. – Accessory specialist / Assistant Manager November 1999 – August 2005

Responsibilities included providing excellent service for Chrysler, Jeep and Dodge retail automotive customers requiring parts and/or accessories. Functions included research and, if necessary, corrective action to ensure accurate parts inventory. Established and maintained multiple wholesale customer accounts through fulfillment of parts orders and needs. Provided service technician with accurate parts requirements. Coordinated parts department shipping and receiving requirements.

Bob Dance Chrysler Jeep Hyundai - Parts Assistant Manager / Parts Manager September 1996 – November 1999

Responsibilities included providing excellent service for retail customers requiring parts and/or accessories. Functions included research and, if necessary, corrective action to ensure accurate parts inventory. Established and maintained multiple wholesale customer accounts through fulfillment of parts orders and needs. Provided service technician with accurate part requirements.

SCOTT T. STEWART

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Fairway Chrysler Jeep Dodge - Parts Advisor/Warehouse Manager/Assistant manager June 1992 – September 1996

Responsibilities included providing excellent service for Chrysler, Jeep and Dodge retail automotive customers requiring parts and/or accessories. Functions included research and, if necessary, corrective action to ensure accurate parts inventory. Established and maintained multiple wholesale customer accounts through fulfillment of parts orders and needs. Provided service technician with accurate parts requirements. Coordinated parts department shipping and receiving requirements. Established parts driver schedule and routes. Handled all MRA’s, cycle and core returns. Parts Driver June 1992 – June 1993

Rose Auto Parts - Parts Manager April 1991-June 1992

Lead, developed and supervised employees to provide guest focused service. Established and maintained employee schedules. Balanced nightly financial and inventory audit reports.

United States Army Fort Benning, Georgia

Airborne Ranger - Squad leader, rank E6. May 1988 – December 1990

Special Forces Senior Sergeant, rank E9 December 1990- April 2015

Education

DAIMLER CHRYSLER ACADEMY Orlando, Florida

18-years Chrysler Parts Advisor certified various

8.5 years Chrysler Parts manager certified

CORAL SHORS HIGH SCHOOL Tavernier, Florida

Vocational Concentration: Automotives June 1989

Computer Skills

Computer Software: Reynolds & Reynolds, Dealer Connect, Star Parts, Bell & Howell, ADP, UCS, Word, Excel,Microsoft office

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