Human Resources Project Manager

Annette Tatum

**************@*****.***

909-***-**** cell

661-***-**** home

Education: Hope International University, Fullerton, CA.

BA. Psychology/ concentration Counseling

M.Div. - Next Dimension Bible University, Ontario Ca.

Skills:

Manage budget.

The Station Budget of $100,000 – 150,000 stays in compliance with yearly directive.

Assist in preparation and administration of budget, control and authorize expenditures, approve invoices for payment, and respond to budget inquiries from

Support Human Resources in consistent application of company policies.

Manage scheduling of employee work schedules and Job duties

Assign training Seminar.

File accident reports

Attends Company financial, and advance product meeting.

Overall hiring, and dismissal of employees

June 2012 – November 2014

Xerox Corporation / ACS, Bakersfield, Ca 93301

Position: Project Manager

Met with Business Client once a week to update get feedback and to keep the client in the loop as to our efforts to ensure satisfaction. Develop and maintain and agree project plans and details stage plans. Direct, manage and motivate the project team. Monitor progress and tracking roadblocks. Ensure that Supervisors were following Company standards, listen to calls, meet with team leads, managers, and supervisors giving feedback as to their team performance.

•Evaluating the team based on the key performance indicators (KPIs) that have been set. Assured agents provided quality customer service.

•Analyze data in order to find areas for growth, created phone monolog.

•Assist in the recruiting process.

•Training, motivating, coaching, and correcting Team Leads to ensure that standards are met.

•Create reports to track progress.

•Formulate strategies to increase productivity.

•Review processes in order to ensure that they align with current trends. Developed and implemented a comprehensive quality management system, resulting in a significant reduction in non-conformance issues and improved overall product quality.

•Conducted regular audits and inspections to assess compliance with industry regulations and internal quality procedures, identifying areas for improvement and initiating corrective actions.

•Collaborated with cross-functional teams, including production, engineering, and supply chain, to ensure seamless integration of quality processes throughout the organization.

•Implemented key performance indicators (KPIs) and quality metrics to monitor and report on the effectiveness of quality assurance initiatives, enabling data-driven decision-making.

•Address reason for retention of sales.

•Developed and delivered training programs to enhance the skills and knowledge of quality assurance staff, fostering a culture of continuous improvement and quality consciousness.

•Collaborated with suppliers and vendors to establish quality agreements, monitor their performance, and address any quality-related issues.

•Stayed abreast of industry trends, regulations, and best practices, implementing necessary changes to quality systems to maintain compliance and optimize operational efficiency.

January 2009 to August 2011

Mesa Air Group/ US Airlines Bakersfield, Ca 93308

Position: Station Manager

Station Manager I was responsible for managing the day-to-day operations, in addition to overseeing the compliance and training facets of the Station. This will include monitoring, training, and assisting the Stations to exceed and remain in compliance in areas such as environmental and safety, vendor contract audits, training coordination, security, financial and operational audits. This is to be achieved by working closely with our airline partner and staying updated on all their policies, procedures, and controls as they pertain to the Station operation.

•Hiring/Dismiss

•The Station Budget of $100,000 – 150,000 stay in compliance with yearly directive.

•Assist in preparation and administration of budget, control and authorize expenditures, approve invoices for payment, and respond to budget inquiries from vendors.

•Work with airline partners to maximize operational performance in areas of on-time performance, staffing, training, compliance, and safety.

• Manage scheduling of employees and workgroup assignments

•Support Human Resources in consistent application of company policies.

•Oversee Dangerous goods - conduct internal audits to ensure compliance.

•Environmental Overseer - Remains current with changing environmental law on local, State and Federal levels.

•Reviews storage/handling procedures (ATO, Cargo, A/C Maintenance, Ground Service Equipment, Fueling, Ramp and Cabin Cleaning Services).

•Training Coordinator - reviews and monitors progress of HAZMAT, Dangerous

•Goods and security training.

•Investigate Irregularities - TSA, postal, customs and INS fines.

•Security responsibilities - Monthly Ground Security Coordinator checklist, checkpoint audits, cargo, security, and IAC liaison.

•Vendor Contract Overseer - skycap audits, catering audits, fuel audits, baggage service audits.

•Ground Service Equipment - Monitors and reports fleet maintenance parameters to HDQ operations.

•Operations - Conducts load and GPM OA audits, (e.g., revisions, radio logs, flight records keeping etc.)

•Internal controls - Conducts periodic internal controls audits.

April 1994 to June 2003

Northwest Airlines - Los Angeles, CA

Position: Customer Service Rep/Supervisor

•Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes.

•Ticket sells, process ticket changes, create and book reservations.

•Ensures FAA, US Airways and airport regulations are followed.

•safety/security measures and protect sensitive zones.

•Facilitates the passenger boarding process.

•As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, accommodate passengers by booking alternative flights and provides travel vouchers.

•Logs tickets and completes sales report.

•Train new hire

•KLM International check In Weight and balance for cargo freighter, customs clearance, and import-export invoices, filing, code dangerous good materials, setup loading chart for freighter, cash deposit, balance cash drawers for customer service agents, check luggage and shipping boxes for illegal substance, and articles.

Reference Upon Request

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