KIMBERLY

LINK

SHIFT LEAD SUPERVISOR

470-***-****

ad08lx@r.postjobfree.com

Marietta, GA 30066

CONTACT

SKILLS

• Issue Resolution

• Daily Workflows

• Internal Communications

• Emergency Communications

• Service Delivery

National Crime Information Center

(NCIC)

•

• Quality Assurance Requirements

• Disaster Management

• Public Safety

• Job Assignments

• Procedures Scheduling

• Conflict Resolution

• Document Calls

• Crisis Intervention

• Secure Sensitive Information

• Computer-Aided Dispatching

Standard Operating Procedure

Development

•

• Complete Official Forms

• Daily Reports

• Efficient Service

• Staff Management

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional client loyalty and success. Skilled in training and developing team members to reach their highest potential. Motivated team leader experienced in production and operating processes. Proven success in leading and motivating teams to achieve production goals. Adept in utilizing improvement techniques to streamline procedures, maximize throughput, and ensure long term consistent success. Excellent record of success in training, developing and mentoring new employees. Accomplished and certified professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care seeking employment opportunity to continue growth and development of current skill set.

CAREER OBJECTIVE

Lead Shift Supervisor

IXP/Chatcomm, Sandy Springs, Georgia

EXPERIENCE

June 2009 - October 2023

Maintained clean and secure operating environment, and well-being of employees on shift.

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• Marinated well organized documentation.

Provided guidance on how to handle difficult situations in a professional

• manner.

Prepared end-of-shift and monthly reports for management review and approval.

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Utilized effective communication skills to motivate team members to achieve goals.

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• Worked cooperatively with teams to accomplish business goals and objectives. Demonstrated proficiency in problem-solving techniques when addressing complaints or operational issues.

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• Used company tools and resources to train employees. Created successful shift plans, adjusting team member line-up to achieve shift

• efficiency.

• Staff Training

• Quality Assurance Controls

• Progress Evaluation

• Program Development

• Emotional Awareness

• Intervention Plans

• Treatment Planning

Domestic Violence Case Manager

YWCA/LineSafe Resources of NW Georgia, Marietta, GA August 2004 - April 2009

Participated in team meetings to discuss case management strategies for individual cases.

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Educated clients on available community resources and how to access them effectively.

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Maintained accurate records of client progress and documentation of all

• contacts with clients.

Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.

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Created individualized service plans in collaboration with clients, families, and other professionals.

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Demonstrated success in building relationships with clients and providing

• emotional support.

Coordinated meetings between clients, family members and other health care providers involved in the treatment process.

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Implemented case management plans, provided assessments, and offered counseling and support.

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• Provided advocacy services on behalf of clients when necessary. Advocated for patients in healthcare or social service environments to promote wellness and autonomy.

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Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary.

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POST Certification in Communicatiion

GPSTC, Austell, Georgia

Bachelor of Science (B.S.) in Human Services

Kennesaw State University, Kennesaw, GA, US

EDUCATION

July 2009

August 2005

Relevant Coursework

• POST Certification

Awards & Honors

• Communications Officer

References available upon request

REFERENCES

Contact this candidate