Data Entry Support Specialist

Ikechi Amaefule

IT Support Technician · Systems Support · Software Testing

Novell/Microsoft Software Quality Analysis · Performance Testing · Stress Testing

UATD/UATQ Environment Testing · Bug Tracking · Database Management

End User Technical Support · Troubleshooting · Data Entry

Experience

GM Financial Arlington, TX

Lease End Support Specialist Oct 2018-Oct 2022

•Performed comprehensive quality audits of the work of various departments in advance of the lease end process, including calculations, waivers and exemptions, rebates, and balances; data sets included loyalty program materials, customer satisfaction documents, and lease end letters.

•Performed quality assurance testing for customer experience management software, including end user testing for quarterly updates and enhancements.

•Implemented finalization process on lease end accounts, including balance adjustments and drafting updated bills and notices.

Carvana Blue Mound, TX

Inventory Quality Control Sep 2016-Sep 2018

•Carried out testing, such as technology stress tests and functional evaluations, for new and existing systems; compared software/hardware performance and end user experiences to core specifications, documenting bugs and discrepancies.

•Responsible for vehicle inventory process with a goal of facilitating seamless online sales and high customer satisfaction; received and processed arriving vehicles, ensuring accurate descriptions.

•Initiated resolution process for vehicle inventory issues, such as administrative errors or vehicle quality concerns; maintained tracking system errors and defects.

South Shore GMAC Realty Brockton, MA

Realtor May 2008-Aug 2016

•Provided full scope of realty services for residential and commercial property sales.

Westin Hotels and Resort Waltham, MA

Engineer Apr 2006-Jul 2008

•Install, maintain, and repair HVAC, technology, software, and other technical and mechanical systems; coordinated projects and communication with vendors and contractors.

State Street Corporation Quincy, MA

Software Quality Analyst May 2003-Jun 2006

•Performed manual software testing for a financial portfolio management organization.

•Responsible for maintaining all software reports, liaising with developers, executing test plans.

•Analyzed performance of new software applications prior to launch.

Netegrity Waltham, MA

Software Quality Analyst Dec 2000-Apr 2003

•Performed, installed and upgraded performance tests for policy servers and web agents.

•Executed manual testing of several applications for a web-based security system according to established test plans.

•Documented software defects and tracked bugs.

Education & Development

Bachelor of Business Administration; Marshall University, Huntington, WV

HVAC Training EPA Certified; Boston Colony Technical Center, Boston, MA

Software Testing Certificate; Boston Computer School, Boston, MA

IT Networking & Security program with United Training Academy Forth Worth, TX

Contact this candidate