Customer Service Freight Broker

ROSA

HERRERA

***********@*****.*** ~ 832-***-****

Hosuton, TX 77049

SUMMARY STATEMENT

Organized dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in transportation best practices and compliance requirements. Ready for the next step in a dispatch role at a high volume company. SKILLS

* Updating logs * Schedule management

* Service coordination * Communication

* Prioritizing calls * Organization

* Delegating work * Customer relations

PROFESSIONAL SKILLS

Dispatching

* Directed all dispatching, routing and tracking.

* Responded to daily calls requests with information about assistance and time frames.

* Closely monitored dispatch board to triage and priortize calls. Organization

* Kept detailed track of all available field personnel and all in-progress and completed calls.

* Maintained updated and detailed records of calls in physical and electronic database.

* Planned and organized schedules.

* Maintained all drivers records and payroll.

Customer Service

* Answered customer telephone calls promptly.

* Responded to customer requests for products, services and company information.

* Maintained customer satisfaction, with strategies focused on addressing customer need and resolving concerns. WORK HISTORY

EDUCATION

Emporia High School ~ Emporia, KS

High School Diploma

*DRT TRANSPORTATION LLC / LOGISTICS COORDINATOR I 05/2023-11/2023

*R & E TRUCKING / OFFICE MANAGER / DISPATCH 03/2017-05/2023

*IRON HORSE LOGISTICS / FREIGHT BROKER / DISPATCH 04/ 2016-06/2017

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