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General Manager Customer Service

Location:
Annandale, MN
Posted:
November 17, 2023

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Resume:

David Brainerd

*** ***** ***** *****,

DELANO, MN, 55328

763-***-****

ad08i4@r.postjobfree.com

Professional Experience

Coalition Restaurant, Excelsior MN June 2013 - Present General Manager

Biella Restaurant, Excelsior MN October 2008 - May 2013 Server/Bartender manager

Green Flash Restaurant, Captiva Is. FL November 2003 - February 2006

Server/Bartender

Gasparillas Grill, Sanibel Island Florida November 2001 - February 2006

General Manager

Education

Edison Community College, Fort Myers Fl

AA in Journalism/Hospitality Management September 1986 - May 1989 25+ years in restaurant business.

General Manager for 10+years

Toast, Ahola, RESY, Opentable,

ChowNow, and DoorDash expert

Joined the Rotary Club in

Excelsior on behalf of Coalition

restaurant in 2022

State of Minnesota certified food

protection manager

I have worked in Excelsior for 17

years. I am very familiar with the

local community.

Implemented Dog Menu, Daily

Specials Menu, Mocktail Menu,

Date Night Menu, Winelist, and

Coalition specialty cocktail menu

Opened restaurant with Deacon Eells and Eli Wollenzien in 2014 Helped with Aloha computer system orginal set-up

Worked as bartender manager until 2018. Took over as GM in 2018 Installed and programmed Toast computer system in 2023. Consistently met 22% labor costs/28% food costs/19% liquor/wine costs Completed Certified Food Protection Manager training 11/22 Managed a team of up to 40 employees and provided guidance and direction to ensure goals were met

Developed and managed relationships with vendors and suppliers to ensure timely delivery of products and services

Investigated and resolved customer service issues in a timely and effective manner Bartender and manager for local Excelsior restaurant Managed, trained, and scheduled a team of servers and bartenders Responsible for leading and managing a team of 10+ servers and bartenders. Served customers in a fastpaced, highvolume restaurant, providing excellent customer service

Followed all health and safety guidelines for food and beverage handling Maintained knowledge of current menu items, garnishes, ingredients and preparation methods

Opened busy restaurant on Sanibel Island Fl.

Helped install Aloha computer system

Over 8 years of experience as a General Manager in the hospitality industry Responcible for recruiting and training staff, developing marketing plans, and creating and executing operational strategies

Key Skills



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