Pamela Walters ad08hj@r.postjobfree.com 314-***-****

Pamela J. Walters

***** *. ** *****, **. Louis, MO 63141

314-***-****

ad08hj@r.postjobfree.com

A-CSM, SAFe Certified

Certified Advanced Scrum Master (A-CSM) and SAFe practitioner with four years' experience driving Agile methodologies for successful project delivery. Expertise in leading cross-functional teams, facilitating, enhancing productivity, controlling costs, and delivering high-quality results. Implemented continuous improvement initiatives that improved team productivity by 15%. Committed to fostering an Agile mindset, promoting efficiency, transparency, and customer satisfaction through the development of an Agile mindset. Experience

Scrum Master III

Signature Consulting at Charter/Spectrum, St. Louis, MO Nov 2022 – Nov 2023

Reduced the backlog of aging issues more than 60 days old by 82% in 90 days (more than 500 issues were closed or canceled).

Identified over 600 aging defects that needed to be investigated for root cause and then fixed, canceled, or closed.

Increased all four teams’ efficiency by an average of 15% (per team) by streamlining Scrum ceremonies, eliminating rework, minimizing churn, and identifying risk early.

Reorganized business as usual work to impact fewer team members and reduce work time.

Scrum Master for four teams (two Scrum teams and two Kanban teams) undergoing agile transformation.

Supported and mentored the team to improve quality, predictability, flow, velocity, and team dynamics.

Created weekly and monthly reporting decks and dashboards to monitor team progress and provide feedback and guidance.

Facilitated daily stand-ups, sprint reviews, retrospectives, sprint planning, and other Scrum ceremonies and ensured Scrum best practices were followed.

Supported the team working agreement and the agreed-upon process.

Protected team time identified obstacles and tracked dependencies.

Maintained an internal release calendar for leadership with releases and dates for monthly bundled releases, minor releases, and hotfix releases.

Helped team on how to identify, track, and reduce the source of churn.

Performed capacity planning and sizing for Scrum teams. Scrum Master

Signature Consulting at Spire Energy, St Louis, MO Apr 2022 – Oct 2022

● Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported in the tracking tool.

● Reduced defects by 25% and eliminated the need for rework.

● Tracked dependencies, worked with the team to eliminate impediments, and protected the team from outside distractions.

● Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint planning, and other Scrum-related meetings.

● Supported the team to improve performance.

● Supported the team working agreement and agreed-upon process.

● Updated the status of work in the lifecycle tool.

● Assist the team in following the company's change management process.

● Ensure approval for migration to PROD is documented and complete.

● Facilitates collaboration with other Scrum Teams, especially with the teams that there are close collaborations to achieve the PI objectives.

● Assist the Release Train Engineer as needed for PI Planning.

● Communicate with the Product Owner to gain insight into business priorities.

● Ensure teams are aligned and participating in Agile Release Train events.

● Mentor team on self-organizing, self-management, and cross-team collaboration. Pamela Walters ad08hj@r.postjobfree.com 314-***-**** Scrum Master

Equifax Workforce Solutions, St. Louis, MO Nov 2019 - Apr 2022

Increased completion rate by 25%.

100% increase in demo frequency.

Maintained a 99% completion rate while pivoting to work from home during the pandemic.

Facilitated the creation of two new scrum teams.

Upgraded the monthly reporting deck from Excel charts to Tableau visualizations.

Doubled the teams' performance metrics by making anti-patterns more visible.

Implemented Agile Maturity Model.

Servant Leader/Scrum Master for five agile teams in Equifax Workforce Solutions suite of products

Created Agile training material and conducted Agile training for new hires.

Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint planning, and other Scrum-related meetings.

Tracked dependencies, worked with the team to eliminate impediments, and protected the team from outside distractions.

Senior Project Manager

Sterling Lexicon, St. Louis, MO Apr 2015 - Nov 2019

Increased home sale purchase referral income by 300%.

Maintained a 95% quality rating.

Developed a process flow that increased team efficiency by 32%.

Prepared estimates and proposals for clients, tracked expenses, client billing, and reporting.

Worked with clients to gather requirements and determine the best solution for the project goal.

Facilitated multiple concurrent cross-functional teams to carry out customized projects of various sizes and scopes.

Provided support for continuous improvement and transparency through communication, collaboration, and removing roadblocks.

Coached and trained offshore and local support teams.

Developed and enhanced proprietary software and process flows. Project Manager

Independent Contractor, St. Louis, MO Apr 2014 - Apr 2015

Created process flow that increased efficiency by 45%.

Maintained a 99% quality score.

Worked on concurrent projects of various sizes and scopes.

Implemented customized local projects based on corporate clients and stakeholders' unique needs.

Guided stakeholders through various project tasks ensuring that projects were completed on time and within budget.

Senior Project Manager

SIRVA Worldwide, St. Louis, MO Aug 2005 – Apr 2014

Work with clients to understand concurrent projects of various sizes and scopes.

Implement customized local projects based on corporate clients and stakeholders' unique needs.

Guided stakeholders through various project tasks ensuring that projects were completed on time and within budget.

Created process flows.

Pamela Walters ad08hj@r.postjobfree.com 314-***-**** EDUCATION

MARYVILLE UNIVERSITY, ST. LOUIS, MO

BACHELOR OF SCIENCE MANAGEMENT

SKILLS

Scrum,

Kanban,

SAFe

JIRA Product Management Software

VersionOne

Tableau Data Visualization

Sys Aid

CPQ Transformation

Google Suite including Gmail, Google

Forms, Google Docs, Google Sheets,

Google Slides

Microsoft Word, Excel

PowerPoint

Miro

Service Delivery

Implementation

Troubleshooting/Problem Solving

Agile Maturity Model

Facilitation

Training & Coaching

Agile Methodology

Metrics

Reporting

Anti-patterns

Retrospectives

Lifelong Learner

Servant Leadership

Backlog Refinement

Project Manager

Coordinating

Decision Making

Team Leadership

Dispute Resolution

Written/Verbal Communications

CERTIFICATIONS

Certified Scrum Master/Scrum Alliance Certificant ID: 000926887 Certification

Advanced Scrum Master/Scrum Alliance Certificant ID: 000926887 Certification Active Through 22 November 2024

SAFe Scrum Master/Scaled Agile 5.0

VOLUNTEER SERVICE

Epsilon Sigma Alpha, Rho Chi chapter

Contact this candidate