PROFESSIONAL SUMMARY

●Enterprise CLOUD Architect with 25+ years of experience in a broad range of environments and infrastructure with a BIG picture focus. Has successfully architected solutions for Fortune 100 clients.

●Has developed plans for integration and implementation of security technologies while developing installation, configuration, and operational processes. Heavily focused on developing policies, procedures, and documentation for several Security initiatives focusing on Cyber Awareness, Access Control, and Data Collection.

●Highly versatile, service oriented Senior Manager who can lead and mentor effective global teams.

●Expertise includes the development of technical software/solution architectures with network, security, databases, and mobile/web-based projects in a virtualized environment.

●Employs a development paradigm of continuous improvement in innovative process and performance strategies and a detailed approach to problem identification and resolution.

●Disciplined business and IT professional with proven success in expanding operations, cutting costs, and meeting tight deadlines.

TECHNICAL QUALIFICATIONS

●Cloud: GCP, Azure, AWS, Oracle Cloud, Verizon, Charter Communications, HPE, IBM BlueMix, Dell

●Operating Systems: VMWare (ESXi), Solaris, HP-UX, AIX, Linux, RHEL/REDHAT ES, SCO, Windows(X), AS400

●Software: CyberArk (PAM), IDMS, IBM BPM/ODM/IIB, PeopleSoftv7/8x including: ERP, CRM and EPM, FIS (financial information system), and On-line Account Opening (OAO), CA SiteMinder,Oracle Access Management, Oracle Identity Management, Oracle Enterprise Directory (LDAP), Oracle Applications eBusiness Suite, Business Objects Enterprise7/8/10/XI, Crystal Reports, HP OpenView, NetIQ, IBM AppScan, Access Brokers, McAfee e-Policy Orchestrator, SIEM (QRadar, ArcSight, Splunk), Micromuse, IBM Tivoli, BMC Patrol, BPPM, BladeLogic, OpsCenter, FalconStor VTL, NETBackup, UC4/Appworks, Service-Now, Amdocs Horizon and Enabler, DBA Studio, FogLight, Quest Central, Spotlight on Oracle, TOAD, SQLNavigator, Oracle Enterprise Manager (OEM), Informatica, CA Erwin, Rational Tools ClearCase and ClearQuest, Cognos, Oracle Forms and Reports, Discoverer, Developer2000, Veritas/SDS, WebSphere, WebLogic, Apache, MQSeries, Visual Source Safe, BigBrother, Floware & MapBuilder, SiteMinder, LDAP, WebLogic, Netscape Enterprise Web Server, Netscape iPlanet Web Server, SCO Enterprise Web Server, MultiView, SuperNova, Sixth-Sense, Script Builder, Exceed, Lotus, Confluence, Jira and MS Office

●Databases: Oracle 19c/12c/RAC, Exadata v2+, DB2-UDB/EEE, SQLServer2k/2k8/2012, MySql and Informix

●Languages: SOA, Web Services, PHP, PL/SQL, Perl, ProC, HTML, Shell (KSH), VB, C, C++, Scripting for AT&T Conversant, XML, Java Script, Java2, J2EE, JSP, and Servlets

●Hardware: Compute Engine (CE), IBM PureApplication, VMWare, ESXi, Intel, HP, Sun/Oracle, Apple (MAC) and Cisco UCS

●SAN Storage: Hitachi, EMC/Vmax/Clariion/Avamar/NetWorker, IBM SVC/Shark/XIV and 3Par

PROFESSIONAL EXPERIENCE

Eviden (formerly ATOS) / Nokia 3/2022 – Present

Enterprise Architect / Cloud Architect (Infra/Security) / IT Hosting Manager (Nokia)

Triple Creek Consulting (TCC) / Donyati (formerly Cloud Transformation Consultants (CTC) 6/2021 – 3/2022

Chief Architect / CTO/ Cloud Architect (Infra/Security) / IT Hosting Manager (Nokia)

Nokia Google, Azure, AWS Cloud migration project and part of Infra Security&Identity Services ST DO INFRA Enterprise Compute IAM

• NSA Certified for Nokia with CALEA, CLASSA, CLASSB, USGS for the US Government

• Nokia IAM architectural setup including GCP Foundations setup, Monitoring Tools, Migration Tools, Backups and Disaster Recovery for GCP target Infrastructure

• Critical - NIMS Admin – Line Manager Delegate with ability to create or extend/obsolete Nokia ID's (both onboarding and off-boarding users from NIMS) for multiple Vendors

• Enable all migration team members to get connected to the Nokia domain and help them resolve any technical issues they would have

• Critical – SME for CyberArk On-boarding (USERS and SERVERS) with elevated privileges to perform CyberArk remediation

• Provide detailed requirements to Nokia to create Demand Tickets (On-premises access/Migration Tools) for migration teams

• Configure/Setup Migration Tools (M4CE/PlateSpin/HCX) across all On-premises Data Centers

• Partner with HCL BAU for On-premises Access to all the On-premises Data Centers

• Instrumental in implementing Google Secret Manager as well as Admin to provide access according to CyberSecurity requirements

• NSA compliance requests using CAPS for all the migration team members including IPL Reports for NSA verification status

• Critical - Create CyberArk Safes for Sox Compliance requests from the migration teams

• Support/Partner with CloudOps team for any technical issues related to the GCP migrations

• Google Cloud Admin on GCP

• Partner with Nokia (multiple teams) on any technical issues related to GCP migrations

• Part of the technical team that was configuring/setting up the Foundations Infra for GCP

• Providing NIMS access support for Day2 Tools teams as well as NSA access requests

• Presenting to Nokia showing that we are NSA compliant for the Migration teams and the Day2 Tools teams as part of NSA access requirements

Active US Government Security Clearance

Tata Consultancy Services (TCS) 1/2020 – 6/2021

Enterprise Architect / IT Hosting Manager (Nokia)

●As part of the Enterprise Intelligent Automation team (EIA), I was leading cross-functional teams responsible for designing or determining the initial intelligent automation (IA) of a proposed IT Infrastructure solution using the MFDM model to solve a business need, and then vetting that design with IT stakeholders driving to consensus on the proposed design assessment for a Global Insurance and Financial Investment company.

●Providing Technical Leadership and Thought Leadership for a large Auto Manufacture in Texas on standing up a new Automation Office for projects of existing Infrastructure capabilities and proposed solution designs for feasibility, cost, and functionality for intelligent automation environments.

Humana/RoundTower, Louisville, KY 4/2018 – 12/2019

Information Technology Infrastructure Specialist

●As the Infrastructure Solution Design Architect, I’m leading cross-functional teams responsible for designing or determining the initial infrastructure architecture of a proposed IT Infrastructure solution to solve a business need, and then vetting that design with IT stakeholders driving to consensus on the proposed design.

●Responsible for ensuring that the solution architecture is integrated with existing and planned application, domain, and enterprise architectures, and that it fits within the enterprise context including the following:

oEnvisioning and outlining technical solutions to business problems within/across domains, including appropriate design tradeoffs, build-vs-buy options, and cost/benefit analyses.

oCreating and refining the infrastructure architecture for the proposed solution for the remote Dispensing sites.

oLeveraging industry and organizational standards, patterns, and best practices to develop architectures that fulfill business strategies using Cisco UCS FlashStack (Pure Array).

oTransferring architecture deliverables to managers and/or other architects, as appropriate for the project.

oInvolving the correct people to work through solutions including Engineering teams.

oDriving the creation of solutions, ultimately leading the team to a decision point on which solution to implement. Included in this is the decision of buy-versus-build.

oResponsible for the efficacy of the solution along with ensuring the solution is aligned to enterprise architectural principles and roadmap.

oIdentify opportunities for reuse of existing solutions and capabilities.

Charter Communications, Charlotte, NC 4/2018 – 8/2018

Enterprise Architect, North America

●Cyber Security design and implementation. Responsible for architecting design, development, and implementation of enterprise-wide infrastructure platform and related OEM tools and support.

●Provide support for IT Infrastructure Unix/Windows Operations teams.

●Responsible for infrastructure configuration, testing and template standardization within Client’s Enterprise Data Centers (EDC).

●Participation in a full lifecycle of systems engineering activities of high-quality, scalable solutions.

Major Duties & Responsibilities:

oReviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality.

oCreates work effort estimates for assigned tasks and supports prioritization and release management.

oMaintains a lifecycle schedule for enhancements and bug fixes for server hardware out of band OEM management toolsets (HPE/Dell).

oWorks with IT Infrastructure Operations teams and Audit Compliance teams on setting baselines and templates to be utilized in production environments.

oDocuments standardized system configurations and upgrades.

Luxottica, Mason, OH 10/2017– 03/2018

Infrastructure Engineer / Architect

In-Store-Technology (Linux) for all of Luxottica brands building new store servers and fixing existing ones. Upgrading the Oracle database 11g removing 9 filesystems and replacing with 3 new file systems and Oracle 12c. Responsible for Puppet, Infoblox (DNS/DHCP), UMS, SpaceWalk, Personality Server, Git/Jenkins, LDAP using micros and Igel.

Xerox/Conduent – State of California, Sacramento, CA 03/2017– 06/2017

Infrastructure Architect/Manager

●M&O Responsibilities include IBM Tivoli (TIM/TAM/SMS/LDAP/IDP/MFA) for SSO while using Cognos, Informatica, GoldenGate, WebSphere, Control-M, UNIX, Windows, VMware, DS and XIV SAN storage, DB2 and Oracle RAC providing 22X7 support for CAMMIS that meet or exceed expectations with an operations SLA focus.

●Planned and executed a Storage Migration from legacy DS8300 storage array to enterprise class XIV storage array.

●Assessed and implemented information security principles and practices, IT Security, Information Security and Security Information Architecture.

●Providing management and hands-on technical leadership skills for the State of California Healthcare system.

HPE, Sunnyvale, CA 01/2017– 3/2017

Infrastructure Architect / Technical Lead

●Leading global projects through multiple Data Center/Application migrations and network consolidations for HPE LABS including LDAP logical separation, DNS, and network design for source to target mapping of the IP’s and VLANs (routers/switches/load-balancers/firewalls).

●Providing technical leadership and Risk Mitigation including budget details: Capex/Opex for HPE LABS around the globe.

Safeway/Albertsons, Pleasanton, CA 03/2016– 12/2016

Infrastructure Solutions Architect / Technical Lead

●As the Infrastructure Solutions Tech Lead (ITL) providing technical direction, and overseeing the execution of strategic, large-scale corporate services (Finance & HR) network systems planning and implementation.

●Re-architected and developed Reference Architectures & Technology Standards for multi-tier architectures, tools, virtualization and automation including SaaS orchestration.

●Analyzed the storage environment and made recommendations to make changes in processes and build new Artifacts and Performed Proof Of Concepts on other new technologies.

●Assessed and implemented information security principles and practices, IT Security, Information Security and Security Information Architecture and strong knowledge of various Oracle Applications (Oracle Access Management, Oracle Identity Management, Service Bus, Oracle SOA Suite).

●Introduced and documented Business Requirements for Backup and Disaster Recovery of the company.

●ITL for Data Center Modernization including: Cloud, SaaS, IaaS, PaaS, EMC vBlock, DevOps and App Migration while using my experience and deep knowledge of Infrastructure technologies including: LAN/WAN/WLAN, Cisco (Routers/Switches/Firewalls), Python, NSO, Linux (RHEL), Windows, VMWare, NTP, Citrix Xen, IPAM, OIAM, AD, DNS, IPAM, Storage SAN/NAS, Security, Monitoring, AIX, Oracle Weblogic, CRM, RAC, Exadata, SQLServer, UDB, DataStage, ETL, GoldenGate, MQ, WMB, B2B Gateways, Role Based Access Control, and other application services and integration platforms.

Visteon, Ann Arbor, MI 01/2016– 03/2016

Infrastructure Solutions Architect / Technical Lead

●Cloud Infrastructure Solutions Architect implementing a private cloud infrastructure for three separate entities including network planning, capacity planning, monitoring, performance improvements and cost allocation.

●Provide Infrastructure Architectural guidance on Road mapping and Enterprise Standards for private cloud infrastructures moving from an IBM Data Center to CenturyLink Data Center.

●Lead the development of long-term vision, strategy, and roadmaps for storage across the organization in conjunction with company objectives and goals.

●Developed and refined programs in support of Enterprise Business vision while constructing technical concepts into understandable text and visual diagrams. Assessed large scale issues and provided clear strategic solutions for cloud security.

PRICEWATERHOUSECOOPERS (PWC), TAMPA, FL 06/2013– 12/2015

Infrastructure Architect / Senior Manager Technical Design Authority (TDA)

●Infrastructure Architect representing all project architecture under the UK/US IT CTO to ensure quality in the technical designs, network designs and implementations of projects, standards and road-mapping alignment across the UK and US, thought leadership and technical innovation.

●Leading global projects through multiple migrations for EMC Documentum projects of 20M+ documents and provided solutions that meet or exceed expectations with an Operations focus.

●Providing management and mitigation risk for our projects and/or usage of the Google/Office365/Azure Cloud technologies.

●Producing detailed requirements, designing enterprise security solutions and testing using Identity Access Management (IAM) Solutions (Multi-factor Auth, SiteMinder, Oracle EDS and Active Directory) including iOS and Android mobile devices.

●Assessed and implemented information security principles and practices, IT Security, Information Security and Security Information Architecture.

●Responsible for risk/vulnerability assessments and application security.

●Leading global BPM/ODM projects using SOA while utilizing my strong experience Data Center migration with Cloud technologies using Office365 and Google including replication technologies and application migrations.

●Meeting with Oracle on a regular basis producing detailed requirements, designing enterprise database solutions utilizing my strong experience in replication technologies, migrations and monitoring using Oracle CRM, Exadata and GoldenGate technologies.

DOORS CONSULTING, TAMPA, FL 06/2012– 05/2013

Enterprise Architect (@Catalina Marketing)

●Played a key role in mapping out the entire enterprise and infrastructure for all environments. Implemented Nagios Core, Log and Network Analyzer to monitor critical IT infrastructure components, including system metrics, network protocols, applications, services, servers, and network infrastructure (LAN/WAN/WLAN). Provided expertise in database mapping for all the Netezza environments. Including additional activities around monitoring, backups and disaster recovery (data discovery and data loss prevention).

Fidelity Investments, Dallas, TX 01/2012– 06/2012

Principal Infrastructure Architect

●As the Principal Infrastructure Architect (TTIA) my responsibilities include planning, design, assemble, and oversee the systems that run the organization’s technological infrastructure. Assess the operation’s existing resources, determine any changes that may be needed, and make recommendations. Provide ongoing support and advice to ensure the infrastructure continues to support fluctuating demands. Working in collaboration with IT, operations, and other teams, develop strategies and action plans for implementing upgrades and integrations. Also outline evaluation benchmarks for future assessments.

IBM, TAMPA, FL 06/2011– 01/2012

TTIA (Transition and Transformation Integration Architect) for CHUBB INSURANCE

●As the Transition and Transformation Integration Architect (TTIA) my responsibilities for planning and directing the overall Data Center migrations activities in support of the new account for the IBM account currently assigned creating a simulated network to perform migrations using SRM/SRDF in a virtualized environment.

●Working closely with other IBM professionals, executive leadership, senior management along with customers to understand what information is needed and how existing or new systems support those needs. Also, leading multiple teams to set standards, security policies, defining, documenting, and maintaining the transformation of these assets in a new environment with over 16,000+ servers managing cross-functional teams of 70 people.

●Assessed and implemented information security principles and practices, IT Security, Information Security and Security Information Architecture.

DEVRY, CHICAGO, IL 02/2011– 05/2011

Enterprise Infrastructure Architect

●Responsible for setting Identity Access Management Standards, Defining, Documenting, and maintaining the Enterprise Infrastructure Standards in support of the Infrastructure Technology supporting the overall Strategic Technology direction.

●Compared Service-Now to BMC in a full blown POC to evaluate the feasibility of replacing the complete BMC stack. Performed Business Case analysis on the Service-Now along with creating the SOW and success criteria for the evaluation.

TIAA-CREF, CHARLOTTE, NC 11/2010– 02/2011

Enterprise Infrastructure Architect for TIAA-CREF

•Enhance and develop Reference Architectures along with interviews with appropriate customer personnel to review design of FIS (financial information system), and On-line Account Opening (OAO)

•Assist with design of infrastructure architectural artifacts.

•Data Center Infrastructure Architectural skills required development of conceptual, specified and physical infrastructure models.

•Development of Infrastructure component specifications using IAM

•Perform Infrastructure architecture assessments Data Center design of the cloud-based hosting service.

•Working on a project to stabilize a set of business web applications performing day to day activities.

•Infrastructure Architect Development of conceptual and physical infrastructure models

•Development of infrastructure component specifications for Teradata environments

•Perform infrastructure architecture assessments as a representative on the Architecture review board.

US CELLULAR, CHICAGO, IL 10/2009– 11/2010

Infrastructure Architect for US Cellular

●Take high level designs, break down into detailed designs and develop standards and improve processes.

●Work with vendors, involved in developing SOW’s and Interface with PM and BA on requirements definition, hi-level process design, development, implementation.

●Supported the Oracle CRM and Exadata v2 implementation along with GoldenGate configuration for the Data Warehouse and ODS environments. Additional responsibilities include:

oLeading RAC Database implementation for shared server environment and J2EE Application/reporting DB’s

oServing as the point of contact for Evaluation of Vendor solutions and quick quotes for the infrastructure hardware

oCapacity planning and Backup/Disaster Recovery process including data loss prevention.

oAmdocs billing system (v8) using IBM Hardware (Power7) and SVC/SAN storage (Tier 1/2)

oInterfacing with multiple groups and business teams to enable the fastest time to market.

oOperations include architecting new solutions for applications running on WebLogic and ESB for Oracle

oKTLO for Infranet/BRM and partitioning and Oracle database upgrades

TECH DATA, CLEARWATER, FL 11/2008– 10/2009

Enterprise Database Architect

●In this visionary and strategic role, I was responsible for overall architecture of the database management strategy and systems design resulting in a high availability, high performing system that is flexible to meet our growing business model from a DB2 mainframe over to Oracle Exadata v1.

●Serving in a consultative role I often lead and participate in the integration of solutions, construction of applications, developing new business opportunities and building relationships with clients.

●Additional responsibilities include developing standards, procedures, best practices, and policies including, but not limited to replication techniques, data recovery, monitoring, and integrity controls.

●Capacity planning, modeling, conducting design reviews, mentoring of staff members, triage assistance, identifying risks and developing remediation plans are also key functions of this critical job function.

IBM GLOBAL SERVICES, SAN FRANCISCO, CA 5/2007– 10/2008

Infrastructure Architect/Database Architect

SCON Migrations and Consolidations (now called IBM Migration Factory)

●As the Infrastructure/Database Architect for SCON my responsibilities for planning, and administration of all major Databases in support of Data Center migrations of applications for the IBM account (GAP/Old Navy/MillerCoors/Delta Airlines) currently assigned. Work closely with other network, server, storage and database professionals, operations leadership, senior management, and application owners to understand information needs and how existing or new systems support those needs.

●Continued analysis and network configuration along with on-going planning of computer resource requirements, and continuously monitor performance of source and pSeries target servers as per the Build Sheet.

●Network Design Including over 30++ p570 and p590 frames along with defining all the configurations (capacity and storage) of these LPAR.

●This included configuring the shared storage using VIO across multiple frames.

●In addition, SVC/IBM was the storage of choice for this client, so I was in constant interaction with the SAN Team for the storage configurations.

●Additional responsibilities include the configurations of the LPAR as the target servers from a capacity planning (sizing) including setting up DNS and VIP's according to the network design.

●Also directed and coordinated multiple database administrators on integration of complex enterprise-wide projects while maintaining a high level of service on production systems while anticipating future requirements, trends, and changes to assure current and future satisfaction of customer service within budget constraints.

FIS, JACKSONVILLE, FLORIDA 12/2005– 5/2007

Enterprise Architect/Database Architect

Primary responsibilities include designing and implementing a Web based Reporting Solution using J2EE and .NET, Business Objects XI, LDAP/Active Directory /ADAM(web security) and FTP solution in a UNIX(AIX5.3) including Windows 2003 and SQL Server 2005 environment running Websphere6 using Informatica as ETL tool on an Oracle 10G RAC backend Database using Hitachi SAN with performance/scalability using Load Runner, including capacity planning and backup/disaster recovery configuration and documentation. Proficient in troubleshooting and configuring business objects xi application, customizing Infoview with additional responsibilities in support of PL/SQL, Html, JSP, Java, Perl, bash, and shell scripting. Additional responsibilities in Database Administration including:

•Advanced Queuing and with third party replication tool experience.

•Heavy SQL tuning experience in both warehouse and OLAP environments.

•Database sizing, file placement and specification of storage media.

•DBMS installation and upgrades including database monitoring and performance management.

•Database backup and recovery strategy implementation, testing and documentation.

•Troubleshooting and crisis management methods

•Capacity planning in a large-scale production environment

•Data security encompassing multiple levels within the architecture.

•Experienced in large scale, transactional and analytical data management systems, with exposure to parallel processing using Citrix XenCenter.

•Monitor performance, space utilization, identify problems proactively, ensure security, data integrity and availability, develop scripts, documentation, and procedures for database administration within testing and production environments.

•Data modeling, logical/physical design including documentation, testing, and data analysis.

•Foundation with Data warehousing and data mining experience

•Knowledge of disk subsystems: SAN, NAS, RAID

IBM GLOBAL SERVICES (FORMERLY AT&T LABS), TAMPA, FLORIDA 03/2004– 12/2005

Software Architect/Technical Lead/Database Administrator/Systems Consultant

Technical and Leadership responsibilities include:

Managing the day-to-day Data Center Operation and staff for both Systems and Applications Support teams for high-availability clustered web-based environment for the Asset Management System using Business Objects (formerly Crystal Decisions) project with technical hands-on experience along with being Technical Architect/ Primary DBA for a 3+TB database:

•Software System Architect / Database Architect / Technical Project Lead

•Upgrading Crystal Enterprise v10 from v8 and v8.5 running Windows2000 servers using SQL SERVER 2000

•Java Developer and (IIS, Tomcat, Apache, Eclipse, JIT, REST and SOAP)

•Design (Capacity Planning), Installing, Configuring, Tuning of multiple Oracle databases 3+TB (Terabyte).

•Windows Sys Admin (scheduling tasks/writing bat file(s)/admin users)

•Working closely with the PM guiding the architecture and environment setup in NJ, AZ, NC, IL and FL

•Responsible for implementing a Backup and Recovery Solution

•Acquiring and moving servers to multiple location(s) and coordinating with multiple groups along the way

•Proficient in database structures and Oracle PL/SQL, including procedures, functions, packages, and cursors.

•Working with internal/external Vendors along with purchasing the required hardware/software

•Development of standard operating procedures for the day-to-day operations

•Testing applications and systems along with promoting updates and releases into the production environment.

•Training internal employees at multiple locations throughout the Midwest, South and East coast of the country.

Additional responsibilities include:

•Primary DB2 DBA 7.2 UDB (Change Management) using Peregrine residing on AIX 4.3

•Secondary support for migrating from DB2 to Oracle for AOTS (Remedy) project.

•Primary DBA for both Oracle8i/9i/10g (Asset Management DB) residing on Windows2000 and HP-UX 11.0

QUEST SOFTWARE, IRVINE, CALIFORNIA 10/2003 – 02/2004

Technical Architect/Database Administrator/Systems Consultant

•As a Technical resource my technical responsibilities included working with a salesperson to do Proof of Concepts (POC) for customers and Training customers for all of Quest’s products at multiple client sites throughout the Midwest and East coast of the country.

•Database Administration duties included thorough knowledge of the following: Oracle, DB2, SQLServer2000 and System Administration for Operating Systems such as Windows 2000, Solaris, Linux, and AIX.

•Complete multiple Post Sales Engagements (PSO) at client sites along with completing the Statement of Work (SOW) and providing Web Demo’s for follow-up training/support.

BOEING, Irvine, California 04/2002 – 10/2003

Software Architect/Database Administrator, Operations Co-Lead for the Billing group.

•Provide day-to-day support and architecture expertise for the Connexion by Boeing project; also, the creation, configuration, upgrade, backup, performance tuning, capacity planning, standby and replication & administration of multiple Oracle 8i & 9i databases in a WAN/LAN with multiple OS environments (Solaris, Windows 2k, Linux);

•Instrumental in setting up PeopleSoft 8.4 applications (upgrading to PS 8.8) and database servers, Oracle 8i (8.1.7.2) and 9i (9.2.0.4) along with SQLServer2000 databases for the back end and using Windows2000 servers, SUN Solaris 240’s and 4800 enterprise servers and Compaq & Hitachi SAN disk and tape storage, front-end web processes using.

•Apache, IIS and Weblogic6/7 in a High Availability enterprise environment and monitoring using HP OpenView, Micromuse, and FogLight software.

•Demonstrated experience with SQLServer2000, Oracle 9i (9.2.0.4) database, 9iRAC, Oracle 8i(8.1.7.2); PeopleSoft 8.4 CRM and PeoplesSoft Financials products (ERP); Unix/Windows2000 admin; PeopleSoft Data Warehouse (EPM);

•Installed, configured, and tested the Portal Infranet Billing System upgrading from 6.2sp3 to 6.5sp2 along with mentoring and training other co-workers on how to use the application for multi-language (UTF8) use along with enabling the Credit Card processing for new and existing users using Paymentech as the Credit Card processor.

•Created PL/SQL triggers for the customer sign-on and login pages to pass information to the LDAP authentication server.

•Played a key-role in how the Call Center located in Toronto, Ontario would interact with the Data Center Operations located in Seattle, Washington and Enterprise Operations Center located in Irvine, California.

•Authored the Business Contingency Plan, Business Continuity Plan and Disaster Recovery Plan for the business along with how a Data Center Operations should be run in addition to being the Billing Operations Lead for the project.

•Authored and instructed the Call Center Agents on how to use the Call Center application.

•Interfaced with Data Center Services on how to transmit data to and from the airplanes via satellites from multiple Ground

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