Newark, NJ *****

Work Experience

• Receive and Make calls to clients and potential clients

• Explain the service provided and Offer plans

• Answer customer inquiries

• Set up and manage new accounts using CRM

• Data Entry and management in SAP

• Reply emails and Live chats on website

Sale Associate/Customer Service

• ANSWER PHONE CALLS

• ANSWER CUSTOMER QUESTIONS

P CALLS

• MANAGE CLIENT ACCOUNTS USING CRM

Education

Adedayo D John

ad08gt@r.postjobfree.com

+1-929-***-****

CSR - Customer Service Representative

GBK Holdings LLC - Newark, NJ

January 2018 to August 2023

Receptionist/Data Entry Clerk

Bridal Assisted Living - New York

March 2015 to January 2018

Front desk and first point of contact in the building, i was responsible for directing visitors to the appropriate floor Data entry and managing visitor & employee logs.

Receiving incoming calls

Sorting of emails and mails to the correct departments Making sure the door man and front end staff where on time daily. Optimum - New York

September 2014 to February 2015

• PROPOSE INTERNET & PHONE PLANS

BACHELOR'S DEGREE IN HUMAN RESOURCES

Lagos State University - Nigeria

SCRUM MASTERS

New York - USA

2022

2014

Skills

• Live Chat

• IT (5 years)

• Customer service (5 years)

• Multi-line phone systems (5 years)

• Accounts Payable

• Accounts Receivable

• Human resources

• QuickBooks

• Project management

• Payroll

• Data entry (5 years)

• Database management (2 years)

• Salesforce

• CRM Software

• SAP (5 years)

• Payroll management (5 years)

• Time & attendance systems (3 years)

• CRM software (5 years)

• Microsoft Office (9 years)

• Oracle (3 years)

• SaaS (3 years)

Languages

• French - Expert

• English - Fluent

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