Customer Support Service

JERALDINE C. DAILEY

*** **** ******. ***********. *****~ 318-***-****

*******@***.***

Hard working experienced database analyst with strong instructional and leadership capabilities. A self-motivated, confident individual with a commitment to excellent performance. Very detail oriented with a problem-solving ability in computer support and Database Management.

EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

Fiserv

Phoenix, AZ

Assisted customers with Zelle payment system

02/2022 – Present

Answer calls to provide customer support

Download and upload needed information for customer support

CUSTOMER SERVICE ASSOCIATE

Alorica

Irvine, CA

WORK-FROM-HOME

07/2021-01/2021

Answer calls to provide customer support

Download and upload needed information for customer support

CUSTOMER SERVICE ASSOCIATE

BroadPath

Tuscon, AZ

WORK-FROM-HOME

10/2020-06/2021

Answer calls to provide customer support

Download and upload needed information for customer support

UTILITY SUPERVISOR

Town of Jonesboro - City Hall,

Jonesboro, LA.

10/2016 – 01/2019

Supervised and coordinated the city’s day-to-day utility billing functions

Uploaded, downloaded, and posted readings into billing system

Reviewed water meter reading for unusual consumption levels

Reconciliation of delinquent audit reports

Maintained tax database

Assisted assessor with various tax related records

Performed general clerical duties

Developed new support and feedback systems

PROGRAMMING ANALYST

Caterpillar, Inc.

Peoria, IL

06/2001 – 12/2015

Developed and distributed support documentation for applications and software patches created in-house.

Monitor the creation of new network support documentation for accuracy and value as a user resource.

Offered support to the executive team and all of the locations for a wide variety of critical software applications

ACTIVITY DIRECTOR

Jackson Parish Hospital

Jonesboro, LA

06/1997 – 03/2001

Provided daily activities for psychiatric patients.

Created care plans activities based on the needs of the patient

Documented patient progress with activities

EDUCATION

NEW TESTAMENT SCHOOL OF THEOLOGY: 2021

Master of Theology Degree

UNIVERSITY OF PHOENIX: 2004

Master of Science in Information Systems

GRAMBLING STATE UNIVERSITY: 2001

Bachelor of Science in Information Systems

SKILLS

Proficient in software systems and Computer operating structures

Strong problem-solving skills

Proficient communication skills

Process Improvement

Report compiling

General clerical duties

Customer account maintenance

Fielding telephone calls from clients and potential clients

Assist with intake of client calls and issues

Contact this candidate