LEE J REYES

SKILLS

• Customer Care/ Complaint resolution

• Employee Coaching/Training

• Workforce Improvements

Employee Evaluation/Talent

Management

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• Verbal and Written Communication

• Organizational Standards

• Mandatory Reporting

Passionate Human Resources professional with a drive for helping employers recruit, Train and retain employees. Skilled at partnering with management to build employee-centric cultures promoting positive morale.

WORK HISTORY

March 2021 - Current

Human Resources Training Coordinator Trustco Bank

November 2019 - March 2021

Team Lead Addition Financial Credit Union

July 2018 - November 2021

Senior Financial Relationship Consultant Regions Bank March 2014 - November 2017

Branch Manager- Vice President Berkshire Bank

Coordinated implementation of people-related services, policies and programs through departmental staff.

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Created and delivered training sessions to staff, managers and executives.

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Developed tools to help individual departments achieve goals in fostering culture of diversity and inclusion.

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Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.

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• Facilitated interview and hiring discussions with staff. Proactively coach team to identify changes in member's life events and banking needs in order to recommend relevant services and financial solutions to help members to achieve financial success.

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Encourage, coach and inspire Team Members on how to recognize referral opportunities and to recommend relevant services for members.

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Supervise, coordinate, and schedule staff activities ensuring work is maximized effectiveness.

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Responsible for helping branch achieve targets and goals by proactively identifying customer needs and providing expert level guidance.

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Provided consistent coaching and guidance to bankers to assist with strengthening their product knowledge.

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Achieved required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations.

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Daily handling customer's needs, Lobby Leadership, processing transactions to ensure customers accuracy.

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• Oversaw and directed all branch ops/sales staff, including 15 employees. Educated and trained my employees, while also encouraging them to create positive and upbeat atmosphere for our valued customers.

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Promoted business development by contacting existing and potential customers to solicit business.

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Assessed expansion plans and presented business cycles to forecast trends and recommend changes

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CONTACT

Kissimmee, FL 34744

413-***-****

ad08ee@r.postjobfree.com

February 2011 - February 2014

Store Manager III- AVP TD Bank

January 2005 - February 2011

Branch Manager AVP Citizens Bank

Responsible for building new and growing current client relationships to increase deposit growth and lending portfolio.

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Trained staff in lending, which resulted in increase average of two mortgages approved monthly.

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Utilized business partners of influences to gain access to high net worth client referral by including partners in staff and team weekly/monthly meetings.

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Improved employee retention through staff promotions, family like atmosphere, and merit-based pay increase each year.

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Responsible for administration and daily operations of In-store branch banking.

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Utilized effective management techniques to asses and coach employees effectively.

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Due to our dedicated teamwork our branch was nominated to participate in pilot to promote investment financial services within all regional branches.

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Our branch was viewed as talent bench branch and resulted in eight of my team members being promoted.

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EDUCATION

January 2023

Florida Notary Public

January 2013

Certified Business Banker

Moodys Business Analytics, East Windsor, NJ

June 1998

High School Diploma

Central High School, Springfield MA, Springfield, MA

• Completed professional development in Business Admin Prep

Contact this candidate