Customer Service Accounts Payable

LYDIA CENTENO

**** ******* ** ************ ** 470-***-**** **************@*****.***

OBJECTIVE

To obtain a position with a progressive company that values

motivation and provides opportunities for future growth within the company.

SKILLS PROFILE

-World-Class Customer Service

-Troubleshooting/ Problem Solving

-Up-Selling/Sales Support

-Customer Order Fulfillment

-Technical/User Support

-Complaint Handling

-Reports & Documentation

-Accounts Payable

-Problem Collections

-Organizational Skills

-Computer Literacy

-Work as Team Player Accounts Receivable

-Legal Aspects of Collections

-Communication Skills

-Time Management Skills

-Research Abilities

EMPLOYMENT HISTORY

CUSTOMER SERVICE AGENT- CONCENTRIX

-ANSWER INCOMING CALLS FROM CUSTOMER

- HELP CUSTOMER WITH THEIR TAXES

- ANSWER QUESTION AND SOLVE PROBLEMS

PACKER- WALMART DISTRIBUTION CENTER

-GET CUSTOMER ORDERS READY FOR SHIPPING

- PACK CUSTOMERS ORDERS

- ORGANIZE DAMAGE PRODUCTS

Bails Bond Agent, Action Bonding

Columbia Tn

-Make bonds for inmates who are in jail.

-Go to court every Monday, Wednesday and Friday.

-Take clients payments

-Make sure they go to court if not I have to go and find them

-Arrest the clients that jump bond.

Customer Service/Accounting Clerk, Water Systems

Nashville Tn

-Answer incoming calls from customers regarding their water bill

-Set up new accounts

-Responsible for solving any problems such as reversing charges mistakenly added

-Taking payments over the phone

-Handle all Bi-Lingual calls and act as

-supervisor for decisions to be made on their behalf

-Apply payments to customers account

-Open mail

-Go to the bank and make daily deposit’s

-Charge credit card payments and ACH payments

Bilingual Customer Service Representative, Time Warner Cable

Queens, NY

-Answer inbound calls

-Handle Bilingual Calls

-Sell cable, phone and internet

-Make appointments for customers

-Take payments over phone

Quality Assurance, Cablevision

Bronx, NY

-Review work to ensure route is complete

-Review work order to ensure IP address, Tag number and DBS attachment are present

-Enter Tech Number in Check in Screen

-Enter House Number if Necessary

-Sort Daily Routes by Corp. and Tech Number

-Prepare Cover Sheet with Work Order Change Information for Tech’s

-Review work orders for Trip Charge and Accuracy

-Checking in T/C’s, SRO Installation and Change of Service

-Answer incoming calls from customers regarding their bill

-Handle all Bi-lingual calls

-Take Payments over the phone

Data Entry, Office Depot

West Palm Beach, Florida

-Inputting numeric and alpha data and making

-Sure fax orders were all inputted by deadline

-Retrieved information for PC Utilizing Company

-Extensive Customer Service Relations

Office Manager /Billing Clerk, Seatech Electronics

Coral Springs, Florida

-Responsible for making employee schedules

-Making checks for vendors

-Enter all incoming checks into the sytem

-Charge and enter all credit card payments

-Reconcile all charges at the end of the day

Assistant Bookkeeper / Rental Clerk,ISCO

Ft. Lauderdale, Florida

-Assist Bookkeeper with the funds in the Rental Department

-Take credit charges on Customer Accounts

-Call Customers for Payments

-Make rental checks for units that were rented

-Handle all incoming, outgoing and inter-office mail

-Deposit all checks and cash

EDUCATION

[10/2000] Certificate of Medical Claims and Billing Program Certification Colorado, CO

[11/1989] ACT Travel School Professional Pompano, FL

[06/2021] Diploma

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