Case Manager Customer Service

-Lilith A. Mong-Williams

*** ***** **. *******, ** 32771 689-***-**** ********@***.***

Experienced Community and Non-profit Professional with a passion and commitment to stimulating the development of students and individuals professionally and academically. A skilled leader in the areas of non-profit services, education, and office administration. A leader with a strong work ethic and desire to conquer challenges. Fluent in English and Spanish.

SUMMARY OF QUALIFICATIONS

Lead Test Proctor

Employment Services

Training & Development

Verbal & Writing Skills

Teaching Experience

Community Services

Office Administration

Time Management

Data Management

Report Preparation

Customer Service

Public Speaking

Client Relations

Word & Excel

PowerPoint & Outlook

Supervisor Experience

EDUCATION

Purchase College – BS/ Liberal Arts Science Purchase, NY 2008

Rockland Community College – AS /Liberal Arts /Early Childhood Suffern, NY 2005

PROFESSIONAL EXPERIENCE

The Sharing Center- OASIS Case Manager Longwood, FL 2022-Present

Provide resources in the community.

Find stability in their lives.

Focus on serving those who are currently living in camps, cars, or streets as well as families

on the verge of homelessness.

Provide daily services, meals, showers, laundry, bikes, and bus passes.

Weekly Case Management.

Register new clients in the database.

Input daily services in the database.

Help apply for benefits.

The Sharing Center- Rapid Rehousing Case Manager Longwood, FL 2022-2022

· Research and identify suitable affordable housing options for individuals experiencing homelessness, and

recruit landlords to provide housing opportunities for RRH participants.

· Educate landlords about RRH and its benefits, and address potential barriers to landlord participation

such as concern about tenant qualifications and the short-term nature of rental assistance.

· Have a thorough understanding of how rental markets work and the business of being a landlord,

including local HQS, FMR, and rent reasonableness standards.

· Provide direct case management and/or coordinate with case management in the community to provide

continuity of service for participants.

· Communicate effectively with the local community and external agencies; successfully foster relationships

which enable needed resources to be accessed.

· Assist participants in finding appropriate rental housing based on their needs, preferences, and financial

resources.

· Help participants negotiate manageable and appropriate lease agreements with landlords and use or

develop the skills to be a successful tenant.

· Maintain lease and compliance files in an orderly, up-to-date manner. Provide ongoing, active outreach

and creative engagement with tenants.

· Conduct comprehensive assessments and help tenants develop action plans to achieve goals

· Work with tenants and property management to coordinate eviction prevention efforts and develop

housing permanency plans.

Catholic Charities of Central FL – Case Manager Orlando, FL 2019-2022

The Case Manager is responsible for ensuring efficient and effective delivery of the highest quality client transitional and support services.

They will provide support services to clients to receive appropriate services and case files are maintained according to contract requirements.

Services to clients are intended to aid them in improving their social, economic, cultural, or educational status.

Responsibilities include providing intake functions, coordinating program activities; developing and implementing specialized programs such as job placement and retention, family budgeting, and enforcing policies and guidelines set by the program.

Catholic Charities of Central FL – Employment Specialist Orlando, FL 2015-2019

Assist refugee clients in overcoming obstacles to obtaining employment.

Interview clients and assess job history to determine job placement.

Conducted job search, design job development, job placement, and follow-up with clients.

Translate for clients and employers as needed.

Work closely with internal departments, this includes case management and legal services.

Support &promote community services programs for individuals and families within Central Florida.

Community Coordinated Care for Children, Inc. – Exam Lead Proctor Orlando, FL 2015–2022

Monitor the Department of Children & Families competency exams according to the “Proctor’s Guide for Child Care Training Exams”.

Distributes exam materials to students, including the exam(s) and bubble sheets.

Ensure students are properly seated at the correct table with the correct version of the exam.

Collect exams from students and provide material in a closed envelope to management.

Catholic Charities of Central FL – Receptionist Orlando, FL 2013-2015

Performed clerical duties for the Case Management office, and assisted internal staff with program coordination. Contacted other agencies for services and community leaders regarding our programs.

Supported data entry applications and generates monthly reports. Managed inventory supply.

Worked as a receptionist, assignments included welcoming clients, visitors, and volunteers.

Answered inbound and outbound calls from clients, the general public, and community services.

DSI Management – DSP/Direct Service Professional Winter Springs, FL 2012-2014

Met all residents' direct care needs under the supervisor's direction.

Followed activity schedule to provide continuous active treatment in the areas of skill acquisition programming, leisure and weekend program activities, and pre/post-meal activities.

Implemented and documented training needs, this included programming, data collection and behavior programs/observations, food, and fluid intake, and reported any medical concerns to the nurse.

Managed residents’ complaints and repair issues. Attended vocational programs in the community

Head Start of Rockland Inc. – Teacher Nyack, NY 1992-2012

Supervised Teacher Assistants working for the facility and managed the classroom environment.

Taught inclusion children from nine months to five years old. Planned daily school lessons.

Helped children develop cognitive, and social skills based on individual strengths.

Met with parents and provided a children’s progress report. Conducted home visits to individuals /families.

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