Customer Service Representative

J O S E M O J I C A

Lake County, FL 407-***-**** Jmojica1984nmojica@gm ail.com

Experienced Customer Service Representative with a decade of experience. Seeking employment with an organization to utilize exceptional leadership, extensive strategic planning capabilities, high attention to detail oriented and provide high standard of customer service to consumers through support and communication who values high performance and professionalism.

SKILLS

•Strong communication skills • Data entry • Trouble shooting

•Conflict resolution • Excellent customer service • Highly organized

•High work ethics • Excels under pressure • Effective communication

•Analytics • Creativity • Word processors

•Client relationships • Time management • Confidentiality Training

•Coordination of services • Problem solving • Active listening

• Leadership • Task delegation •State of Florida Training RELEVANT EXPERIENCE

• Maintained detailed records of subscriber’s accounts.

• Dispatched authorities on various alarm events, such as Fire, Medical & Burglary

• Notified customers of system trouble events.

• Provided technical support to customers.

• Clerical duties, such as filing, faxing, answering phone calls, and responding to emails.

• Delegating tasks and ensuring they are completed in accordance with existing policies and procedures.

• Answering questions and finding information for employees, vendors, clients, and lenders.

• Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.

• Maintained warehouse inventory and maintenance of warehouse.

• Maintained profit on products sold.

• Maintained well stocked inventory and supplies.

• Coordinated and assigned repair assignments to technicians for timely repairs.

• Created, prepared, and delivered reports to various departments.

• Prepared all materials for shipping.

• Oversaw cleaning crew assignments and sign offs.

• Assisted lab technicians with production of pharmaceutical products.

• Tracked expenses and processed expense reports.

• Team collaboration.

• Recordkeeping duties and responsibilities.

• Prepared equipment and materials.

• Attended organizational meetings and conferences.

• Observed state and local rules and regulations

• Coordinated and provided services that is timely, effective, and client centered. EMPLOYMENT HISTORY

ADT

COMPANY

COMPANY

COMPANY

Monitoring Representative 4 2009 - 2023

Parts and Service Coordinator 2004 - 2007

Warehouse Expeditor / Parts & Service Representative 1999 - 2004 Plant Service / Shipping & Receiving Coordinator 1991 - 1999 EDUCATION

US Navy

Cornwall Central High School

MS A School

High School Diploma

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