Service Agent Data Entry
Resume:
Ayse Esra Gokmen
Recent graduate with excellent research, technical, and problem-solving skills.
Detail-oriented and able to learn new concepts quickly. Willing to work 55 Baycrest Avenue
M6A 1V9
**************@*****.***
EXPERIENCE
GTA Dnata, Mississauga, ON — Passenger Service Agent December 2022 - PRESENT
Providing boarding instructions, collecting baggage charges and accepting passengers for check-in, managing gate, ramp, and cabin services for each flight, and utilizing the PA system to announce, preparing, and checking required travel documents. Victoria’s Secret, Toronto, ON — Seasonal Sales Associate August 2021 - February 2022
Operated a cash register, collected payments and provided accurate change, helped customers find specific products, answered questions, offered product advice, maintained knowledge of current promotions, engaged positively with each customer, and provided professional and polite support for sales and service needs.
Havas Ground Handling, Izmir, Turkiye — Passenger Service Agent April 2019 - August 2019
Provided boarding instructions, collected baggage charges, and accepted passengers for check-in, managed gate, ramp, and cabin services for each flight, and utilized the PA system to announce, prepare, and check required travel documents.
EDUCATION
Anadolu University, Turkiye — Bachelor’s Degree
2016 - January 2020
International Relations
ILAC International College, Toronto, ON — Diploma with Co-Op September 2020 - January 2022
Business Administration with Service Excellence
Seneca College, Toronto, ON — Ontario College Certificate May 2022 - December 2022
Flight Services (8 Months)
Certificates
Udemy— Data Entry
Certification for Data Entry from Basic to Advanced SKILLS
Punctual, responsible,
teamwork, working calmly
under pressure,
problem-solving.
MS Office, Google Docs,
sheets, and slides. Sabre
check-in system, jet bridge
operation.
LANGUAGES
Turkish (Native)
English (Fluent)
French (Intermediate)
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