Ayse Esra Gokmen

Recent graduate with excellent research, technical, and problem-solving skills.

Detail-oriented and able to learn new concepts quickly. Willing to work 55 Baycrest Avenue

M6A 1V9

+1-437-***-****

ad0882@r.postjobfree.com

EXPERIENCE

GTA Dnata, Mississauga, ON — Passenger Service Agent December 2022 - PRESENT

Providing boarding instructions, collecting baggage charges and accepting passengers for check-in, managing gate, ramp, and cabin services for each flight, and utilizing the PA system to announce, preparing, and checking required travel documents. Victoria’s Secret, Toronto, ON — Seasonal Sales Associate August 2021 - February 2022

Operated a cash register, collected payments and provided accurate change, helped customers find specific products, answered questions, offered product advice, maintained knowledge of current promotions, engaged positively with each customer, and provided professional and polite support for sales and service needs.

Havas Ground Handling, Izmir, Turkiye — Passenger Service Agent April 2019 - August 2019

Provided boarding instructions, collected baggage charges, and accepted passengers for check-in, managed gate, ramp, and cabin services for each flight, and utilized the PA system to announce, prepare, and check required travel documents.

EDUCATION

Anadolu University, Turkiye — Bachelor’s Degree

2016 - January 2020

International Relations

ILAC International College, Toronto, ON — Diploma with Co-Op September 2020 - January 2022

Business Administration with Service Excellence

Seneca College, Toronto, ON — Ontario College Certificate May 2022 - December 2022

Flight Services (8 Months)

Certificates

Udemy— Data Entry

Certification for Data Entry from Basic to Advanced SKILLS

Punctual, responsible,

teamwork, working calmly

under pressure,

problem-solving.

MS Office, Google Docs,

sheets, and slides. Sabre

check-in system, jet bridge

operation.

LANGUAGES

Turkish (Native)

English (Fluent)

French (Intermediate)

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