Tammy Hawkins Guelph, ON

519-***-****

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Skills and Qualifications

• 25 years of customer service experience

• Effective written and verbal communication and active listening skills

• Proficiency in using basic office software like Microsoft Office (Word, Excel, PowerPoint), email platforms, and internet browsing

• Proficiency in Microsoft applications WAM, PerfectMind, Xplorer, Sling, Kronos, Cisco, Finesse, Screenscape and GIS Maps

• Hardworking with the ability to work well as a team or independently

• The ability to prioritize tasks, manage deadlines, and efficiently allocate time to different responsibilities

• Aptitude for identifying issues, analyzing potential solutions, and making decisions that lead to positive outcomes

• Takes initiative, guiding others, and motivating teams to achieve common goals

• Reliable, dependable and punctual

Employment Experience

Supply Secretary April 2023-present

Wellington Catholic District School Board, Guelph, ON

• Tracking, logging and recording student attendance into Powerschool and Safe Arrivals software

• Communicating student’s absenteeism to parents/guardians

• Scheduling guidance appointments for students

• Scheduling Parent /Teacher interviews

• Accurately entering student demographics and sensitive information while adhering to confidentiality policies

• Opening and distributing mail to various schools, and preparing daily outgoing mail Supply Educational Assistant April 2023-present

Wellington Catholic District School Board, Guelph, ON

• Supervising children with Autism Spectrum Disorder and other physical and mental disabilities

• Encouraging safe play and physical activity

• Reading with children and encouraging participation in classroom activities

• Manage behavioural difficulties in a classroom setting Customer Service Assistant II January 2022-present City of Guelph, Guelph, ON

• Provide excellent customer service to both external and internal customers

• Opening and closing of all recreation facilities

• Issued, sold and reloaded Guelph Transit fares and passes through the POS system

• Maintained positive and open communication with participants, residents, visitors and staff

• Scheduling a variety of activities and programs for families and seniors Clerical Assistant III November 2023 -May 2023

City of Guelph, Guelph, ON

• Assisted with solutions to inquiries, concerns and complaints, keeping the supervisor informed of issues that require further attention or escalation Tammy Hawkins Guelph, ON

519-***-****

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• Responded to customer complaints through various portals, offering solutions in a timely manner and follow up when necessary

• Created service requests in WAM for customer requests and forward to appropriate supervisor

• Entered daily timesheets in WAM for tracking labour hours and vehicle usage

• Communicated and responded to Guelph Police Service calls for service regarding road closures and traffic signal malfunctions and notified the connected supervisor Freight Broker/Quality Management Representative 2004-2017 Royal Traffic, Guelph, ON

• Arranged for payment of transportation of imported goods

• Quoted tax rates on commodities for clients and arranged for insurance coverage for cargo

• Provided advice to clients on export and import restrictions, letters of credit and insurance requirements

• Negotiated rates and terms and prepared customer and carrier contracts and invoices

• Moving loads LTL, full loads, overseas loads and over-dimensional freight Certificates and Training

Standard First Aid/CPR, Canadian Red Cross, Guelph, ON Valid until 2025 CPI: Verbal Intervention Training 2022

Education

Medical Office Practices Honours Diploma 2021

Conestoga College, Guelph, ON

High School Diploma

Memorial High School, Sydney Mines, NS

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