PATRICIA HAWKINS

*** * ******* **** ********, TX 75605 · 903-***-****

ad0879@r.postjobfree.com

I am a committed and motivated individual with exceptional customer-relation and decision-making skills. I am seeking employment with a company to share my strong work ethic, professional demeanor and great initiative that aligns with the company’s mission.

EXPERIENCE

AUG 2022- JUNE 2023

ASSOCIATE CONSULTANT, ORACLE AMERICA

COMMUNICATE EFFECTIVELY TO THE CLIENTS, COLLABORATE AND WORK TO DESIGN AND CUSTOMIZE CLIENTS’ NEW OR UPDATED COMPUTER SYSTEMS. SUPPORT FEDERAL VA CLIENTS THROUGH THE BUILD OF MILLENNIUM SOFTWARE, DATA WORKBOOK COLLECTIONS, ORACLE UPGRADES, SYSTEM CHANGES AND ENHANCEMENTS AND ONGOING SYSTEM MAINTENANCE, WHICH CAN INCLUDE SYSTEM TESTING, TROUBLESHOOTING, ISSUE MANAGEMENT, TRAINING OF END- USERS, AND GO-LIVES.

OCT 2021-MAY 2022

LEAD ON-SITE SUPERVISOR, FAVORITE HEALTHCARE

LIAISON BETWEEN CORPORATE OFFICE (PLATINUM, BLUE, PINK, GOLD, BRONZE)

FACE OF FAVORITE AND FIRST POINT OF CONTACT FOR RN’S, LPN’S, CNAS, AND NURSE PRACTITIONERS. PERFORM DAILY OPERATIONS: CHECK INS, AUDITS, ROSTERS, CREDENTIALING, PROBLEM RESOLUTION, RESOURCE FOR THP, AND AUDIT HOTEL FOLIOS. TRAINING SITES TO USE MERIT TIME KEEPING SYSTEM.

JAN 2013 – FEB 2022

SUPERVISOR, CHRISTUS HEALTH SYSTEMS

Manage a team of over twenty-five associates. Weekly time and attendance management and perform interviews to attract the most suitable candidate for our organization. Perform monthly meetings, assist patients with their billing inquiries, bill claims to insurance, take payments, manage cash drawer, handle patient complaints with one-call resolution. Troubleshoot patient portal by providing technical support. Assist with training the new hires. Assist clients with Go-Live of Epic. Provide support for clients with new software application.

EDUCATION

JULY 2018-APRIL 2020

BACHELOR OF SCIENCE, WESTERN GOVERNORS’ UNIVERSITY

OBTAINED BUSINESS MANAGEMENT

JAN 2009-AUG 2011

ACCOUNTING, KILGORE COLLEGE

Obtained associate degree in Accounting

SKILLS

●45 WPM

●Epic

●Trainer

●Cash Management

●Go-Live experience

●Time Management Skills

●Conflict Resolution

●Personal Computers

●Leadership

●High call volume management

●Technical support

●Microsoft Office

●Oracle-Cerner Software

***REFERENCES AVAILABLE UPON REQUEST***

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