Customer Service Data Entry

CHIKA ADIGWE

E-mail: *****.***********@*****.*** Phone: 682-***-****

PROFESSIONAL EXPERIENCE:

Jan 2014 -- April 2016. Call Center Agent, Tech Mahindra, Lagos, Nigeria.

May 2021– April 2023 Customer Service Consultant, Texacan Services, Arlington - Texas

August 2023 -- Date. Data Entry Analyst-- Argus IT. Grand Prairie Texas

Interacts with customers to provide information in response to inquiries about products and services, and handles customers’ issues.

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

Listen to customers, understand their needs, and resolve customer issues

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Ensure first call resolution through problems solving and effective call handling

Follow the processes of the Client program and perform all tasks in a courteous and professional manner

Utilize knowledge base and training to accurately answer customer questions

Create and maintain customer CRM records with accurate call details

Accurately document call resolution in appropriate systems

Follow client process for handling issues and inquiries

Resolving customer complaints, managing database records, drafting status reports on customer service issues

Data entry and research to troubleshoot customer problems

De-escalate situations involving dissatisfied customers, offering assistance and support

Review customer or client accounts, providing updates and information about billing

Collaborate with other call center professionals to improve customer service

Ensure adherence to established attendance schedules

EDUCATION

Bachelor’s Degree, International Relations. Lagos State University, Lagos, Nigeria.

KNOWLEDGE, SKILLS, & ABILITIES

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced, depending on the role and industry

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

Very proficient in MS Office (Word, PowerPoint, Access, Outlook, Excel - ability to manipulate data including Vlookup and pivot tables in Excel)

Inter-Personal and Human Relations

Reliable, positive and professional attitude

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