Customer Service Delivery

************@*****.*** 956-***-**** Laredo, TX ***46

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. WORK HISTORY

Sames Auto Arena. Laredo, Texas

Concierge Suite Attendant 09/2022 - Current

City Of Laredo. Laredo, Texas

Life Guard 05/2022 - 08/2022

SKILLS

EDUCATION

Lyndon B Johnson

Laredo, TX

05/2022

High School Diploma

Laredo College

Laredo, Texas

05/2022

Associate of Arts: General

Studies

CERTIFICATIONS

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

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Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

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● Monitored safety of guests in and around swimming pool. Learned and maintained proficiency in skills such as First Aid and CPR to offer individuals in distress optimal support.

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Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

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● Attentively monitored swimmers to identify distress. Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

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Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

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● Checked pool and surrounding areas for hazardous conditions.

● Guest Satisfaction

Credit Card Transaction

Processing

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● Special Requests

● Special Instructions

Health Department

Regulations

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● Guest Experiences

Certified American Red Cross

Life Guard with CPR/AED for

Professional Rescuers & First

Aid

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● American Red Cross Life BL

Ana Carolina Lara

COMMUNITY SERVICE HOURS

Completed over 300 hours of Community Service by May 2022. I continue to work with community agencies.

Used CPR skills to assist rescued individuals until arrival of emergency services.

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