Customer Service Call Center
Resume:
JEREMIAH TATUM
Objective: Dependable, hardworking team player seeking a position in a fast-paced environment that
will foster individual growth as well as that of the organization, while cultivating and developing
existing skills.
CONTACT
ad086j@r.postjobfree.com
Houston, TX
EXPERIENCE
Kroger – Receiving Specialist
2020-2023
Received and managed incoming loads through hand-picking and forklift operation. Ensured timely processing and accuracy of proposed orders while meeting maximum unloading time constraints. Processed between 750-1400 pallet orders, per shift, per store allocation.
SKILLS
Forklift Driving
Receiving & Procurement
Event Coordination
Analytics
Communication
Documents Gathering & Verification
Strategic thinking
Rescare – Talent Development Specialist
2018 – 2020
Met with FSET program participants to identify, manage, and overcome employment barriers. Developed and maintained case notes and required documents in ERP system. Ensured program participation by conducting frequent engagement appointments. Assists participants with choosing vocational training activities, educational programs and supportive service needs to fulfill their goals within the FSET program.
Skygen – Commercial Claims Specialist and Call Center Rep
2016-2018
Verified information, processed claims, and gathered required documents for accounts in accordance with incoming calls. Assisted with benefits verification, covered and non-covered services, deductibles and out-of-pocket claims expenses for insurance customers/patients and healthcare organizations.
Assurant Heath Inc - Customer Service Specialist
2016
Navigated between multiple systems including Cosmic, ACES, FileNet, Caremark and various network websites, verify information, discuss processed claims, educate on preventive Health Care Reform benefits, notate customer accounts, assist with benefit inquires, coverage vs. non-coverage, deductibles, out of pocket amounts and claims.
EDUCATION
Bradley Tech High School
Milwaukee School of Entrepreneurship
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