Virtual Assistant Customer Service
Resume:
Maintained a user satisfaction rating of
***% year over year by providing
responsive tech support to clients.
Updated and maintained current
customer account data with digital
forms processing and digital updates.
Executed Warranty ticket creation,
monitored the repair process and
provided shipping and tracking
information to customer.
Using JotForm, I created warranty
tickets.
Provided management and
maintenance of Calendy to a team of 12
Medicare Insurance Agents. Consulted
with agents to confirm appointment.
Represented Fair Square Medicare with
a friendly greeting to callers, provided
help for general questions, Identifying
the nature of the call to direct to the
appropriate channel.
Resolved complaints and problems with
customers.
Phone Support/Customer Service
Tech-Life, a Bluetooth Speaker
Manufacturer that makes speakers that are
portable and that does not get lost in
technology, just producing the best
sounding speakers.
May 2021 to current
Virtual Receptionist/Call Center
Fair Square Medicare
07/2021 to 08/2022
lihttps://www.linkedin.com/in/angelia-
lopez-3791671a2/
ad085k@r.postjobfree.com
12201 EL Mirage St., Boron, CA 93516
RELEVANT SKILLS
Customer/Client relations
Microsoft Word and Microsoft Excel
Multitasking
Metacognitive
Calendly
Aircall
Slack
WORK EXPERIENCE
VIRTUAL ASSISTANT/CUSTOMER
SERVICE REPRESENTATIVE
Angelia
Lopez
EDUCATION HISTORY
At Boron High School, I graduated
with a diploma.
Graduated : 1982
Currently enrolled at Ashford
College : Advanced Medical Coding
and Billing
Graduation date: January 2023
Assembled customers' contact
information, automating confidential
notes in conversations into database.
Executed 100 outbound calls a day to
reach potential clients, raising
percentage of outbound calls daily by
31%.
Boosted client base by 28% by
developing customer service
relationships.
Generated a minimum of 7 leads each
day.
Quickly learned new skills and
formulated programs to improve
efficiency and productivity.
Created and maintained a database of
contact information and referrals for
leads of Volunteer Teams at all Kohl's
stores in Arizona.
Networked across Arizona to make
initial contact with prospective clients.
Created and spearheaded fundraising
campaigns, presented them to
volunteers, and answered their
questions.
Increased Volunteer participation by
40%.
Executed biweekly emails and phone
correspondence with team captains
checking progress of projects.
Streamlined data entry of shipping
information and supplies into Excel
spreadsheets.
Outbound Caller for Johnson Funding
09/2020- 11/2021
Volunteer Outreach Specialist
Manor Living
06/2020- 01/2022
lhttps://www.linkedin.com/in/angelia-
lopez-3791671a2/
ad085k@r.postjobfree.com
12201 EL Mirage Street, Boron, CA
93516
WORK EXPERIENCE
VIRTUAL ASSISTANT/CUSTOMER
SERVICE REPRESENTATIVE
Angelia Lopez
EDUCATION HISTORY
I
At Boron High School, I graduated
with a diploma .
Graduated : 1982
Currently enrolled at Ashford
College : Advanced Medical Coding
and Billing
Graduation date: January 2023
RELEVANT SKILLS
Fast Field
Word
Gmail
Google Calendar
Doodle
Provided Administrative Support for
Office
Arranged, updated scheduled meetings
and appointments for Doctors at
facility.
Greeted callers in a positive and
empathetic manner.
Communicated to patients time
sensitive documents through email.
Streamlined office procedures bringing
productivity up by 18%.
Virtual Assistant/Receptionist
Blue Oaks Counseling Services
05/2020-Jan 2021
WORK EXPERIENCE lhttps://www.linkedin.com/in/angelia- lopez-3791671a2/
ad085k@r.postjobfree.com
12201 EL Mirage Street, Boron, CA
93516
EDUCATION HISTORY
At Boron High School, I graduated
with a diploma.
Graduated : 1982
Currently enrolled at Ashford
College : Advanced Medical Coding
and Billing
Graduation date: January 2023
RELEVANT SKILLS
Salesforce
Microsoft Office
Vumber
Data Entry
Communication Skills
HubSpot
Contact this candidate