Customer Service Delivery

Liana Velazquez

Email: **********@*****.***

Phone number: 415-***-****

PROFILE

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities, Committed to

maintaining professional relationships to increase profitability and drive business results. Excellent problem solving skills and

ability to perform well in a team.

EMPLOYMENT HISTORY

YMCA Program Leader/Summer Camp Counselor, YMCA

* Developed and implemented a program evaluation system to measure program effectiveness and identify

areas for improvement

‘Created a program roadmap that outlined key milestones and timelines for program implementation

* Designed and created program materials and resources to communicate program activities nd outcomes t0

stakeholders

+ Actively supervised program participants ages 4-18, always ensuring their guidance and safety

&} Fundraiser, Amnesty International

+ Created an effective storytelling narrative that inspired donors to contribute to the cause

* Cultivated relationships with major donors and interacted with at least $00 people on a daily basis to secure

funding

+ Worked within a precise time scales with clear goals so that the quota of donations for refugees would be

reached

&} Canvasser, Innovate Public Schools

+ Engaged with parents and community members in Spanish and English about the quality of their local public

schools and new public school options coming to their area within the San Francisco community

+ Identified potential parent leaders who ate interested in organizing as volunteers

+ Supported logistics at parent meeting. and events

+ Greeted customers in a friendly and professional manner

* Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer

service

EDUCATION

& San Francisco State University

Bachelor Degree in English Literature minor in Public Health and Technical Writing

SKILLS

Leadership Expert Ability to Work in a Team

Ability 0 Multitask Expert Customer Service

Aug 2016 — Mar 2023

San Francisco

May 2019 — Apr 2019

San Francisco

Aug 2018 — Aug 2019

San Francisco,

‘Aug 2017 — May 2021

San Francisco

Expert

Expert

Contact this candidate