Annette Hope

ad082z@r.postjobfree.com

Lexington, SC 803-***-****)

INTRODUCTION

Business Analyst seeks opportunity to utilize Project Management, Testing, HR/Payroll and Healthcare software expertise. Background encompasses experience in business systems analysis, data analysis, testing, programming, technical and functional support of major software applications.

EMPLOYMENT HISTORY

Jan 2019 to May 2019

Block Advisors

CSP (Customer Service Professional), Irmo, SC.

Performed Customer Service and Receptionist duties

Managed multi-line phone system

Maintained appointment schedule for Tax Advisors

Operated Point of Sale system processing payments and balanced cash drawer

Greeted and processed clients.

April 2017 to April 2018

Centerplate (Volume Services), Greenville, SC

System Administrator

Supported system infrastructure using MS Project, MS Excel, MS Office and MS Word, documenting Standard Operating Procedures

Served as HCM lead in Infor Lawson software implementation (S3 Payroll and HCM 11) upgrade project

Developed test scripts and led software testing

Developed and implemented profile-based security processing and maintenance for Infor Lawson S3 and HCM ERP applications

Served as Level 1 (Customer Support User Help Desk) for HCM and User Security issues and resolution using ServiceNow

May 2016 to April 2017

ERA Wilder Real Estate, Lexington, SC

Administrative Assistant

Managed database and marketing communications for Real Estate Agents using MS Office, MS Publisher and real estate software

Served as Real Estate Assistant and Transaction Coordinator tracking all transactions through closing

April 2016 to July 2016

ProsourceIt (Contractor) Sheridan Healthcare, Ft. Lauderdale, FL

Business Analyst

Supported Infor/Lawson ERP Reimplementation for Sheridan Healthcare,

Performing Client/user interviews, documenting current state for Lawson HR/Benefits Functions and Interfaces (including ACA and COBRA)

Developed and maintained RICE (Reports, Interfaces, Conversions and Extensions) document, ensuring all project related information remained current, including but not limited to Interfaces, Data files, Contact List, Lawson configuration (current and proposed), Customizations, Reports, Process Flows)

May 2014 to Jan. 2015

County of Lexington, Lexington, SC

Business Analyst

Developed templates for County Business Requirements Document and Technical Specifications Document

Analyzed and documented (legacy) Tax Billing System including all interfaces

Elicited and documented requirements for the iasWorld Tax Billing System

Developed specifications for implementation and modifications

Feb. 2011 to March, 2013

QSSI, Quality Software Solutions, Inc, Columbia, SC

Business Analyst III

Coordinated HIGLAS software (Medicare) transition projects for CMS Medicare Contractors and Medicare Administration Centers. HIGLAS is QSSI’s software product that sits over Oracle (Government) Financials.

Developed technical documents using MS Word and MS Visio for HIGLAS Manuals

Reconciled financial reports including QA and testing

Elicited and documented conversion and upgrade requirements

Created and maintained MS Project plans and other technical project documents utilizing SharePoint

Managed Data Conversion for HIGHGLAS upgrades

Developed MS PowerPoint presentations

Nov. 2010 to Feb. 2011

Ceridian, Remote, Lexington, SC

Project Manager/Business Analyst for / Lawson Payroll Year End

Managed year-end tax filing activity for over 100 Lawson Payroll clients ensuring that the testing and filing was timely and accurate

Resolved technical and functional problems with Ceridian and/or Lawson software

Including user processes

July 2010 to Oct. 2010

Independent Contractor, Lawson HR / Financial Consultant

Greenville County Schools, Greenville, SC

Estes Transportation

Mar. 2009 to July 2010

Education Management Corp., Pittsburgh, PA

Systems Analyst

Led support for the Lawson 9.0 HR/PR application and third party interfaces

Managed activity related to Security Administration, upgrades and patches to Payroll, BSI, Benefits, and COBRA applications

Developed functional and technical requirements, definitions and specifications for 4GL development projects

Nov. 2

Nov. Nov. 2007 to Mar. 2009

Systems Analyst (Contractor) for Lawson HR/Payroll application, managing related 4GL development, upgrades, change management and interface design.

Qualex (Kodak), Durham, NC

HCA Healthcare, Nashville, TN

Palomar Pomerado Hospital, San Diego, CA

Jun. 2006 to Oct. 2007

Belk Store Services, Charlotte, NC

Systems Analyst

Managed application support for Lawson/PKMS/Accounting interfaces to JD Edwards and Lawson Financial software

Led technical team for upgrade to Release 8.1 of Lawson Financials; International Billing System application and Supported users of PKMS

Resolved product and user related problems as needed

Feb. 2006 to Jun. 2006

Lawson Software, St. Paul, MN.

HR Application Consultant

Served as HR Application Consultant, Responsible for clients on current releases of HR/Benefits/Payroll and associated interfaces

Certified as an Application Consultant on Release 8.1 of the HR/Benefits/Payroll suite

Managed upgrades and resolved functional and technical problems

Dec. 2003 to Feb. 2006

AIMCO Property Management, Greenville, SC

Programmer Analyst

Led team responsible for HR/Payroll/Benefits users, designing interfaces, managing integration, security and upgrades

Managed Lawson Benefits health and welfare interfaces, plan setup, upgrades and patches as related to the Benefits application

Developed functional and technical specifications

Feb. 2000 to Dec. 2003

Independent Contractor, Lawson HR / Financial Consultant

Republic Services, Fort Lauderdale, FL

National Textiles, Winston-Salem, NC

Parkdale Mills, Gastonia, NC

AIMCO (Apartment Investment & Management Co.), Greenville, SC

June 1997 to Jan. 2000

Ciber Enterprise Outsourcing, Columbia, SC

Mgr, Business Process Outsourcing/Operations

Managed operations and support team of five Business Analysts and Payroll Processing Specialists supporting clients outsourcing Lawson HR, Benefits and Payroll Applications

Managed operations and distribution of payrolls. Performed process improvement and trouble-shooting for clients as related to HR, Payroll, Benefits and Taxes

Prior to 2000

Systems Analyst in Insurance, Payroll, Banking and SC State Government

EDUCATION

Midlands Technical College, Columbia, South Carolina

Selected coursework in Computer Science

University of South Carolina, Columbia, South Carolina

General Studies

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