Customer Service Agent

EXPERIENCE

EDUCATION

Nakiya Ratli f

CUSTOMER SERVICE AGENT

806-***-**** **********@*****.*** Lubbock, TX 79415 Responsible student with good judgment, time management, and a exible schedule. I am a diligent worker and can be relied upon to help your company achieve its goals. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and e fectively resolve customer complaints. I also possess exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. CUSTOMER SERVICE AGENT

VXI

Lubbock, TX

November 2022 - Present

• Prioritized tasks e fectively while managing multiple projects at one time.

• Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.

• Provided account information to customers and explained bill service policies.

• Built relationships with clients through friendly and polite conversations. PATIENT TRANSPORTER

Univeristy Medical Center

Lubbock, TX

December 2021 - November 2022

• Transported patients to and from medical appointments and procedures safely and e ciently.

• Talked to patients throughout transport time to comfort and help ease anxiety.

• Used moveable beds and wheelchairs to transport patients from one area to another.

• Utilized excellent customer service skills while interacting with patients, family members, and healthcare sta f.

• Located and picked up specimens to transport to designated lab or clinic for processing. CASHIER

Rosas Cafe

Lubbock, TX

October 2018 - December 2021

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Provided e cient and courteous service to customers.

• Operated cash register and accurately processed payments, returns, and exchanges.

• Resolved customer complaints professionally in accordance with company policy. ASSOCIATE OF GENERAL STUDIES

South Plains College, Levelland, US, US

May 2022

Awards & Honors

• Deans honor roll • Graduated with a 3.5

SKILLS

HIGH SCHOOL DIPLOMA

Monterey High School, Lubbock, US, US

May 2020

Awards & Honors

• High honors • Member of honors society

• Graduated with a 4.0 • Received a TGCA all state academic award

• Customer Service • Billing Inquiries

• Cash Register Operations • Calm and Professional Under Pressure

• Documentation • Excellent Communication Skills

• Positive Tone and Willingness to Assist

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