Customer Service Beverage

Nationality: Colombian

Date of Birth: July, **, *989

Marital Status: Married

** *** ** * ** Bogotá, Colombia

Mobile No. + (57-300*******

Whatsapp: +(52-987*******

Email: ************@*****.***

Skype: ************@*******.**

Passport: AT251503 - 10/21/26

US Visa: B2 Exp. 03/07/2032

US Visa: C1/D Exp. 03/07/2027

EDUCATION

Jaime Orlando Diaz

PROFESSION PROFILE

Professional Mixologist, knowledgeable and dedicated in customer service with extensive experience in the Beverage Service and Hospitality Industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport for both guests and the company.

WORK EXPERIENCE

Utilising knowledge in mixing beverages,

specialty liquors and craft beers to serve

customers and provide wait staff with well-

prepared drinks in a timely manner.

Communicated product knowledge to facilitate

guest decision making.

Adheres to proper alcohol handling, sanitation,

and safety procedures, and maintains appropriate

dating, labelling, and rotation of all beverage

items.

Stocked and maintained sufficient levels of

beverage products behind bars to assure a

smooth service period, In charge of weekly

beverage inventory.

Bartender

March 2017 - Present

Carnival Cruise Line

3655 N.W 87th Avenue Miami, Florida USA

https://www.carnival.com/

Industrial Engineering College

July 2010 - July 2013

Fundación Universidad Central de

Colombia

Bogotá,Colombia

https://www.ucentral.edu.co/

Technical Education in Financial

Accounting

SENA, Centro de Servicio

Financieros

February 2007 - October 2007

Bogotá, Colombia

https://serviciosfinancierosena.blogspot.com/

Well-versed mixologist with a

diverse menu and ideas of drinks

recipes.

Excellent Communication Skills

Creativity & Passion

Customer and Organization Skill

PROFESSIONAL SKILL

WORK EXPERIENCE

Provide customer service as a skin care specialist to all customers in the USA. Helping to the

process of subscriptions of New clients and

retention.

Accomplishment of metrics and monthly goals for

customer satisfaction.

Managing and controlling the team metrics,

customer satisfaction, time during the call, follow up and escalating cases. Employees report

meetings and motivational activities to improve

team goals.

Effectively handling Google App for work vendor

support.

Sales and Retentions Bilingual Agent

Apr 2016 - Mar 2017

Callzilla - MURAD Campaign - Bogota, Colombia

https://www.callzilla.cx/contact-center-

services/categories

Team Leader - Bilingual Agent Tech Support

May 2014– Apr 2016

Sutherland Global Services - Bogota, Colombia

https://www.jobs.sutherlandglobal.com/colombia

REFERENCES

Mr. Carlos Miranda

General Sales Manager

Rayogas SA ESP.

Cra 2da nº 48-98 Cazucá, Soacha,

Bogota

https://www.rayogas.com/

Phone No. : +(57-315*******

E: ******.*******.*****@*****.***

Mr. Simon Markham

Employee Relations, Sr. Manager -

Carnival Cruise Line

87th Avenue Miami, Florida USA

https://www.carnival.com/

E: **************@********.***

LANGUAGE

Native: Spanish

Fluent: English

Basic: French

TRAINING & COURSES

Flair and Beverages Service Training

Bartending School - Bogota, Colombia

July 2016 - September 2016

Marketing and Successful Business

Sales expertise and CRM Diploma

August 2012 - October 2012

Pontificia Universidad Javeriana- Bogotá

Contact this candidate