Tech Support

DARRELL BELL

**** ******* *** ***. ** New York, NY 10029 646-***-****

*************@*****.***

CERTIFICATIONS

Currently studying for CompTIA Network+

CompTIA IT Fundamentals February 2019

AWS Cloud Practitioner November 2019

EDUCATION

NPower Tech Fundamentals New York, NY January 2019 – December 2019 23 Week training in computer hardware, software, security, and networking fundamentals 8 Week training in Amazon Web Services learning EC2, S3, IAM, Lambda, CloudFront, CloudWatch, & more Bachelor Of Technology In Interdisciplinary Studies SUNY Alfred State December 2017 Coursework consisted of incorporating different disciplines with technology Associate Of Applied Science In Electrical Engineering SUNY Alfred State December 2015 Learned about Ohm’s Law, electrical components, basic circuitry, PCBs, logic gates, basic coding, and more WORK EXPERIENCE

2020-2023 Took time off due to COVID, medical reasons, and to grow YouTube channel Epic Tech Support New York Presbyterian Hospital February 2020 – March 2020

• First point of contact for medical staff experiencing problems with Epic software

• Helped medical staff submit tickets using ServiceNow ticketing system

• Analyze calls to spot common trends and ask more specific questions KNOWiNK Tech Support NYC Board of Elections October – November 2019

• Sync and troubleshoot iPads, printers, and Poll Print software for NYC early voting process

• Used election responder ticketing system to support 30 sites on election day

• Maintained contact with tier 2 technicians to keep equipment running efficiently IT Help Desk Intern & Tech Instructor Eastside House Settlement May – June 2019

• Provided level 1 support across multiple sites (Troubleshooting printers, VOIP phones, and email issues)

• Configured workstations fresh out the box, installed updates & drivers, and added to the domain

• Taught high school students computer hardware, software, networking, & security fundamentals TECHNICAL SKILLS SOFT SKILLS

• Knowledge of networking standards and protocols

• Overall understanding of Microsoft products (Windows, office, active directory, server)

• Hardware & software troubleshooting

• Convey complex information in a simple manner

• Capable of working within a team or alone

• Great adaptability and flexibility

• Able to manage time and prioritize tasks efficiently

Contact this candidate