Palm Beach West

KAY MOORE

West Palm Beach, FL *****

*****.*.*****@*****.*** 561-***-****

PROFESSIONAL SKILLS

Sales Force

Management

Report Creation and Sales

Tracking

Retail Inventory and Cash Management

Procurement Recruiting, Hiring and Onboarding Employee Training and Development

Employee

Engagement

Interpersonal and Organizational

Skills

Customer Experience Expertise and

Attention to Detail

CAREER EXPERIENCE

TMUS INCORPORATED (METRO by T-MOBILE) West Palm Beach, FL Retail Store Manager 2011– 2023

Manage all store functions including monitoring sales, handling sales tracking, and implementing new store programs and initiatives. Daily cash and inventory management. Store recruitment, including interviewing, hiring, on-boarding and mentoring new Metro PCS Inc. staff. Carry out regular performance evaluations. Plan, monitor and appraise employee tasks. Schedule and lead weekly store meetings. Liaise with staff and the Human Resources Department. Mini District Manager (Q2, 2021- 2022)

Acting District Manager (December 2020)

Transferred to manage highest volume location in the district (February 2019)

Acting Area Manager (March – June 2016)

Responsible for spear-heading all aspects of store renovations for 2 locations in the district (2016)

Promoted to Sales Liaison between Metro PCS Inc.’s West Palm Beach location and corporate location in Palm Beach County

Implemented accessory improvement initiative for entire market

Increased Year Over Year (YOY) productivity by 51% in 2014 TMUS INCORPORATED (METRO by T-MOBILE) West Palm Beach, FL Retail Sales Lead and Key Holder 2007 – 2011

Supervised Metro PCS Inc. staff. Executed lead cashier responsibilities. Opened and closed the Metro PCS Inc. store according to Metro PCS Inc. security procedures. Opened and closed out cash registers. Monitored and replenished store inventory. Implemented new store policies. Ensured that all standards and procedures were maintained and followed in a consistent manner. Interacted with customers and implemented strategies to meet client and store needs.

Promoted to Retail Sales Lead and Key Holder after 6 months as a Sales Associate METRO PCS INCORPORATED West Palm Beach, FL

Full Time Sales Associate 2004 – 2007

Part Time Sales Associate 2003 – 2004

Worked with a Point of Sale (POS) system to generate sales. Responsible for friendly, courteous service to customers, leading to successful sales. Promoted store products. Monitored and replenished floor stock. Responsible for merchandising, displays and the store's overall appearance. Performed other tasks, as required.

Generated additional revenue through successful customer engagement and sales. AWARDS

METRO by T-MOBILE West Palm Beach, FL

Metro Rock-star August 2022

Top Store in District & Top 20% in Nation (out of 178 stores) (Q1), 2022 to (Q3), 2022 Ranked Third (3rd) Store in Nation (out of 178 stores) (Q4), 2021 1 Page

KAY MOORE

West Palm Beach, FL 33411

*****.*.*****@*****.*** 561-***-****

Winners Circle Award (Q2), 2021

Winners Circle Award (Q4), 2020

Selected as Diversity, Equity and Inclusion Market Ambassador July 2020 Metro Elite Award for Best Overall Store Performance across all metrics and operations (Q4), 2019 Awarded Top Store to Percentage Quota and Top Volume Store in the district (Q4), 2019 Second (2nd) Best Corporate Location Award (out of 178 stores nationwide) AWARDS CONTINUED

(Q3), 2019

METRO PCS INCORPORATED West Palm Beach, FL

Metro Elite Award for Best Overall Store Performance across all metrics and operations (Q3), 2019 Winner’s Circle Recipient (Q4), 2018

Selected as Corporate Representative for Store Feedback Program April 2018 Fourth (4th) Best Corporate Location Award (out of 177 stores nationwide) (Q2), 2018 Fifth (5th) Best Corporate Location Award (out of 177 stores nationwide) (Q4), 2017 Perfect Regional Store Audit (Q4), 2015

Best Performing Store in Year Over Year (YOY) Gross Acts (Q3), 2015 Best Performing Store in Year Over Year (YOY) Gross Acts (Q2), 2015 Perfect Regional Store Audit (Q1), 2015

Best of the Best Store Award (Q4), 2014

Perfect Regional Store Audit (Q1), 2014

Best of the Best Store Manager (Q1), 2013

Most Valuable Player (MVP) Award 2011

Most Valuable Player (MVP) Award 2010

Most Valuable Player (MVP) Award 2007

Most Valuable Player (MVP) Award 2005

EDUCATION

B.Sc., Pure and Applied Sciences, U.W.I. 1996

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