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Customer Service Technical Support

Location:
Milton, FL
Posted:
November 16, 2023

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Resume:

TIMOTHY BARNES

Milton, Florida *****

501-***-**** ad07v9@r.postjobfree.com

www.linkedin.com/in/timothy-barnes-017aa2245

IT INFRASTRUCTURE DATA MANAGEMENT STRATEGIC PLANNING IT Specialist and United States Air Force Veteran leveraging 10+ years of experience in problem-solving skills, strong attention to detail, and a commitment to delivering high-quality work. Demonstrated communication and interpersonal skills, with the ability to collaborate effectively in team environments. Committed to providing exceptional customer service and contributing to the success of IT projects and initiatives. Adept at documenting technical procedures and creating user-friendly guides for common troubleshooting tasks with an Active Top Secret/SCI Security Clearance.

• Project Management

• Report Analysis

• Technical Support

• Interpersonal Skills

• Teamwork and Collaboration

• Network Traffic

• Logistics Support

• Data Analysis

• Systems Administration

KEY COURSE HIGHLIGHTS

Introduction to Networking Understanding the basics of networking concepts, protocols, and architectures. Designing, implementing, and managing computer networks and exploring various network protocols and technologies such as TCP/IP, DNS, DHCP, VPN, and VLANs. Introduction to Network Security: Provides Gaining knowledge of network security principles, threats, and vulnerabilities. Resolved such as firewalls, intrusion detection and prevention systems (IDS/IPS), access control, and encryption. Implementing and configuring security measures to protect networks, including secure network design and secure remote access.

Network Monitoring and Troubleshooting: Understanding techniques for monitoring network performance, identifying, and resolving network issues, and conducting troubleshooting. Comprehending the importance of maintaining accurate network documentation, creating network diagrams, and generating reports for network analysis and performance evaluation.

PROFESSIONAL EXPERIENCE

United States Air Force Various Locations 2013 – Present Freight Operations Coordinator

Coordinated the loading and unloading of cargo onto various aircraft, ensuring optimal weight distribution and compliance with safety regulations. Maintained accurate documentation and records of cargo manifests, hazardous materials, and equipment inspections.

• Safely transported and delivered cargo to domestic and international locations and conducted successful airdrop missions, ensuring accurate and timely delivery of critical supplies

• Conducted 32 pre-flight inspections of cargo compartments and restraint systems, ensuring adherence to aircraft loading specifications

• Utilized specialized equipment and software to calculate weight and balance, ensuring aircraft stability and performance, and supervised and trained 20 personnel in cargo handling, safety procedures, and equipment operation.

TIMOTHY BARNES PG. 2

RELATIVE EXPERIENCE

Aircraft Engine Mechanic

Inspected, diagnosed, and repaired aircraft engines to ensure optimal performance and adherence to safety standards. Performed routine maintenance tasks, including engine inspections, oil changes, and filter replacements.

• Collaborated with maintenance crews and engineers to identify and implement engine modifications and upgrades

• Conducted engine repairs, minimizing downtime, and ensuring mission readiness, and utilized technical manuals, diagnostic equipment, and specialized tools to troubleshoot and resolve engine malfunctions

• Documented maintenance actions, including inspections, repairs, and parts replacements, ensuring accurate and up-to-date records

• Performed engine performance tests and analyzed data to identify potential issues and improve efficiency trained and mentored junior mechanics, enhancing their technical skills and safety awareness SPECIALIZED MILITARY PROJECT Africa, the Middle East, and Southeast Asia countries Strategic Operations Supervisor

Supervised and led a team of 70 personnel in executing strategic operations plans and ensuring mission success. Coordinated and managed strategic planning processes, including resource allocation, scheduling, and operational coordination. Recognized for exceptional performance with commendations and awards and developed and implemented standard operating procedures to streamline operations and enhance efficiency. Monitored operational performance metrics and implemented process improvements to increase productivity. Oversaw the deployment and execution of missions, ensuring strict adherence to advanced operational guidelines and objectives. EDUCATION CERTIFICATION

High School Diploma Delaware Valley High School – June 2003 Google Cybersecurity Professional Certificate -September 2023 Google IT Support Professional Certificate -October 2023 CompTIA Security+ -January 2024

NOTABLE AWARDS

Air Medal Air and Space Commendation Award Air and Space Achievement Award TECHNICAL SKILLS

Software: Microsoft Office, SharePoint, Teams, Excel Aviation Systems: Electronic Principles, Advanced Aircraft Systems Troubleshooting & Repair



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