Randle D. Wright

***** ********* ***

Rancho Cordova, Ca 95670

916-***-****

ad07v3@r.postjobfree.com

Objective

Over 14 years of professional customer service. Team player that communicates effec- tively with diverse populations by establishing rapport and trust. Highly versatile individ- ual that is able to quickly adapt to new roles, responsibilities and technology. Strong multi-tasking and organizational skills with ability to meet deadlines under high pressure. Summary of Qualifications

•Understands the importance of customer service and focuses on clear communica- tion to achieve high results.

•Strong organizational and time management skills.

•Fast learner with the willingness to improve.

Professional Experience

CVS Healthcare — 11/2021 To 01/2023

Pharmacy Service Representative

Handle inbound calls regarding specialty drug medications from patients in an efficient and courteous manner. Check prescription availability and submit orders. Use problem solving skills to assist Doctors, pharmacists, and registered nurses with resolving patient issues involving prior authorization, medication overrides, and benefits verification. Help coordinate nursing for at home infusions for patients by contacting appropriate lines of business. Provides excellent customer service and patient experience. Airgas — 11/2020 To 10/2021

Customer Service Representative

Answered inbound calls to provide desired service to internal and external cus- tomers. Edits and enters customer orders in an efficient and accurate manner. Reviews pricing and location to reduce errors and returns. Enters credits accu- rately and in a timely manner to eliminate any negative impacts with a cutomer. Communicates effectively with internal and external vendors via phone, email, and web, to service customer needs in a timely fashion. Worked with branch and distribution personnel to improve the order- to-delivery process and make it seamless to the customer.

VSP Global — 11/2017 To 05/2020

Customer Support I

Responded to customer inquiries from members, providers, and external business part- ners; inquiries ranged from telephone to internet/e-email. Assessed issues and deter- mined appropriate resolution for a variety of situations. Effectively educated and influ- enced customers and prospective customers on the value and benefit that VSP offered through its products, services, and solutions.

Education

American River College — 05/2016 To 01/2018