CURRICULUM VITAE

BIO DATA

First Name : Beatrice

Last Name : Zansanze

Sex : Female

Nationality : Ugandan

Marital status : Single

Profession : Marketing

Contact Tel : +256-*********

E-mail : ad07uu@r.postjobfree.com

: ad07uu@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To develop my potential in the delivery of quality services in managerial disciplines with enthusiasm, dedication, hard work, focus and teamwork so that progressive growth may be evident on a personal and company level.

CAREER SNAPSHOT

Agency/Abc back office support staff at head office 2017 to date

Demonstrated excellence in marketing and sensitizing the market about agency banking model aimed at banking the unbanked Ugandan population, convenient and timely banking services 2016

Demonstrated excellence in streamline banking activities especially in customer service and business mobilization in Equity bank (u) Ltd specifically, Ovino and Kabalagala branches between 2013 and 2016.

Exhibited excellent marketing and selling abilities in mobilizing deposits and growing the loan book in Barclays bank Uganda between 2008 and 2012.

Showed excellent leadership skills at Barclays bank as a team leader in the loans department between 2009 and 2011.

Exhibited excellent cash handling abilities as cashier at Shoprite group of companies 2007.

Organized, hardworking, disciplined and prudent with strong communication & interpersonal skills.

EDUCATONAL BACKGROUND

YEAR INSTITUTION AWARD

1996-1998 Makerere Perfect Accountancy Centre Diploma

1994-1996 Namasumbi Sen Secondary School Uganda Advanced Certificate of Education

1990-1993 Kampala Grammar School Uganda Certificate of Education

OTHER QUALIFICATIONS/TRAININGS

DURATION AWARD

July 2016 Agency Training

June 2013 Sales essentials training

January 2000 Certificate In Computer Skills

PROFESSIONAL WORKING EXPERIENCE

DATE POSITION INSTITUTION

September, 2017 TO DATE Agency/Abc back office staff EQUITYBANK UGANDA LTD

2007 Cashier SHOPRITE GROUP OF COMPANIES

KEY RESPONSIBILITIES

In charge of agency creation, reset in mfs, agency support and customer linkage.

In charge of deposit mobilization.

In charge of deposit mobilization and growth of the branch loan book through providing quality credit referrals to the credit team.

Receiving,managing customer complaints and giving them feedback

KEY ACCOMPLISHMENTS:

Manned the following processes;

Creation of 1,864 agents.

On boarding new customers and mobilizing deposits.

Creating and linking of all bank customers on mfs.

Organizing and participating in market drives.

Sensitizing and promoting bank products.

DATE POSITION INSTITUTION

2016-2017 Relationship Officer EQUITY BANK UGANDA LTD

KEY RESPONSIBILITIES;

In charge of merchant acquiring, training of users, monitoring, recruitment and deployment of new and existing merchants.

In charge of agency recruitment, deployment and sensitization.

In charge of accounts opening, customer service and training of new bank staff on customer care at branch level.

Receive and attend to customer queries, complaints and general inquiries in line with the bank’s policy.

KEY ACCOMPLISHMENTS;

Excellent customer care.

Improved Turnaround Time in serving customers.

Recruited 38 agents

Promoted to Agency/Abc support staff.

DATE POSITION INSTITUTION

2013-2015 Customer care officer EQUITY BANK UGANDA LTD

KEY RESPONSIBILITIES

In charge of accounts opening and deposit mobilization.

Receive and attend to customer queries, complaints and general inquiries in line with the bank’s policy.

Cross selling bank products to both new and existing bank customers.

Advising bank customers on products that best suits their needs.

KEY ACCOMPLISHMENTS

Excellent customer care.

Improved Turnaround Time in serving customers.

Excellent selling technics.

DATE POSITION INSTITUTION

February,2012 New Business Officer STANDARD CHARTERED BANK

KEY RESPONSIBILITIES

In charge of accounts opening, deposit mobilization and customer advisory services.

Receive and attend to customer queries, complaints and general inquiries in line with the bank’s policy.

Cross selling bank products to both new and existing bank customers.

Growing the loan book through credit and mortgage facilities.

KEY ACCOMPLISHMENTS

56 Accounts 40 Million

08 Loan files 62 Million

01 Mortgage 1.8 Billion

DATE POSITION INSTITUTION

2008-January,2012 Lead Generator/Customer Advisor BARCLAYS BANK Ltd

KEY RESPONSIBILITIES

In charge of accounts opening, deposit mobilization and customer advisory services.

Receive and attend to customer queries, complaints and general inquiries in line with the bank’s policy.

Cross selling bank products to both new and existing bank customers.

Growing the loan book through credit and mortgage facilities.

Supervising a team of 12 credit officers.

KEY ACCOMPLISHMENTS

2008 80 files 320 Million

2009 130 files 706 Million

2010 122 files 752 Million

2011 136 files 623 Million

COMPUTER PACKAGES

Computer application skills (office packages)

LANGUAGE PROFICIENCY

Languages

Written

Spoken

English

Good

Good

Luganda

Good

Good

HOBBIES

Listening to music and reading the Bible.

Advising others and being advised.

Playing volley ball, Football and motor rallying.

Interacting with people and making new friends.

STRENGTH & ABILITIES

Integrity, Honesty, trustworthiness, Good time manager with high attention to detail.

I posses Good communication, oral and interpersonal skills

Highly self-driven; courteous; innovative with high sense of maturity and analytical skills.

I have the ability to work in all communities under minimum supervision developed over a period of time.

Ability to face challenges with maximum determination

REFEREES:

1.Mr. Kagoro Geoffrey

Branch manager

Equity Bank Uganda limited

Mob: +256*********/+256*********

Email: ad07uu@r.postjobfree.com

2.Mr. Opolot Emmanuel

Branch Manager

Equity Bank Uganda Limited

Mob: +256*********/+256*********

Email: ad07uu@r.postjobfree.com

3.Mr. Ndawula Nixon

Nigets Technical Services

Mob: +256*********

CERTIFICATION:

I Beatrice Zansanze certify to the best of my knowledge and belief that this data correctly describes my qualifications and experience.

Name: Beatrice Zansanze

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