Michael Thompson

Quick learner with a positive attitude and a focus on safety, time

management and customer satisfaction. Excellent work ethic and proficient with construction tools, protocols, materials, and equipment. Bakersfield, CA

321-***-****

ad07uf@r.postjobfree.com

EXPERIENCE

Del-Air, Clermont,Fl- Maintenance technician

May 2023- July 2023

● Greet the customer and check the system for any issues with their electronics

● Clean out the drain line and change their filters

● Replace the capacitor

● Address any other issues

Encore Global Inc., Orlando, FL- Audio Visual Technician August 2020- 2023

● Set up and strike projector, lights, truss frames, and other audio visual equipment for live shows and events

● Actively worked with the Client to meet their needs

● Act as a liaison between Multiple Teams

TIG Management, Melbourne, FL — Construction Laborer MAY 2018 - FEBRUARY 2019

Participated in a broad range of construction projects that included, but were not limited to the following skill sets:

● Proficiently operating hand tools, power tools and forklifts.

● Proper preparation and disposal of jobsite materials.

● Obliging to safety protocols and notified management when necessary.

● Responsible for jobsite cleaning, demolition, hardware installation, painting and a variety of other tasks, as needed and requested.

TTEC, Melbourne, FL — Customer Service Representative AUGUST 2015 - MAY 2018

Resourceful representative proven to meet and exceed productivity goals.

● Exceptional customer service skills with customers as well as providers.

● Proficient in MS Office and data input programs used to collect insurance information.

● Thorough and meticulous in all paperwork and data entry.

● Problem solving skills needed to assist customers.

● Excellent mathematical skills for easy calculations.

● Proven loyalty with a company growth of knowledge. EDUCATION

B.S., Business Administration

Fayetteville State University

Diploma, Recording Arts and

Show Production@First

Institute

UEI COLLEGE, HVAC

ACHIEVEMENTS/ACCOLADES

Licensed Health Insurance

Agent

49 states

Certification

SCMAP Apprenticeship Program

Type 1 appliance certified

REFERENCES

Available upon request

Home Depot, Merritt Island, FL — Order Specialist

Dedicated representative to help facilitate timely deliveries to achieve exceptional customer satisfaction.

● Proactive contact with customers to set timelines and expectations.

● Initiate and maintain positive contact between customers, employer, vendors, and installation crews.

● Finalize installation satisfaction by following through with all parties that were involved.

Contact this candidate