Customer Service General Manager
Resume:
Excel Martinez
Director Food and Beverage/ Senior F&B Manager
Plano, TX 75024
*************@*****.***
A very committed and highly experienced senior food and beverage specializing in the hotel hospitality industry, with a strong background in customer service, sales and marketing, staff development, budgeting and forecasting, corrective actions, and sanitation oversight. Provides robust service to guests via effective planning and management. Drives peak output and performance across F&B via a thoughtful, hands-on approach to day-to-day operations. Proven success in managing tasks and other projects across dynamic, ever-shifting five-star hotels and other luxury spots-destinations. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director Food & Beverage
Stonebriar Country Club - Frisco, TX
March 2023 to July 2023
• (Reason of Leaving: Company Lay off (Closed Position)with Severance Pay.)
• Business leader that is responsible formanaging the daily operations of the Club
• Maintain a high standard of excellence while promoting a People First Culture.
• Develops aggressive food beverage sales marketing, and net revenue plans.
• Manages & oversees 6 outlets of the food & beverage department. Including Banquets & Private Events Department. Forecasting requirements, preparing annual budgets scheduling expenditures, analyzing variances, initiating corrective action plans.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, while complying with legal regulations.
• Works with the Member committees to develop and implement Member activities and events
• Trains and monitors employees while evaluating their performance and productivity.
• Recruits, selects and develops talent while maintaining a positive and inclusive work environment. Assistant General Manager/ Interm General Manager (Senior Food and Beverage Manager)
Sér Steaks & Spirits in The Hilton Anatole - Dallas, TX January 2022 to January 2023
• Reopening the restaurant Sèr Steaks & Spirits. Assisting on creating SOP's, Policies, Standards, Sequences of exceptional service, Core Values & Creating a strong culture. Also to Assist & take ownership in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist & take ownership in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
• Assist & take ownership in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Assist & take ownership in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
• Assist & take ownership in recruiting, interviewing and training team members
• Act in the absence of Director Food & Beverage Director needed. General Manager of Restaurants Operations
State & Allen Kitchen, Maple Landing & Social Pie - Dallas, TX January 2021 to January 2022
Oversee all aspects of the organization's food and beverage planning and service, with duties to include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. Plans, coordinates, and oversees special events. Restaurant Manager
Perry's Steakhouse & Grille - Frisco, TX
May 2019 to April 2020
• Reason Of Leaving: ( Covid 19) Leading front-of-house and back-of-house teams.
• Handling team conflicts.
• Streamlining operations.
• Hiring and onboarding new employees.
• Ensuring and measuring guest satisfaction.
• Managing inventory.
• Managing finances.
FOH Manager
Condado Vanderbilt Luxury Hotel - San Juan, PR
January 2016 to September 2018
Reason Of Leaving: (Natural Disaster)Relocation
FOH Manager
Sheraton Old San Juan - San Juan, PR
January 2007 to December 2015
• Fogata Restaurant
• Palio Restaurant (Fine Dinning)
• Chicago Burger Co.
Bartender/ Team Leader
UNO'S Chicago Bar & Grill - Carolina, PR
April 2008 to October 2010
Floor Supervisor
Chilli's Restaurant - Jacksonville, FL
June 2006 to December 2006
Bartender
Barrachina Restaurant - San Juan, PR
August 2002 to June 2006
Bartender
Mayaguez Resort & Casino - Mayaguez, P.R.
February 1998 to July 2002
• Veranda Terrace Bar
• El Castillo Restaurant
• Victoria Lounge
• Casino and Spot Bar
Education
Associate in Hotel Management
Interamerican University of Puerto Rico
1999 to 2001
High school diploma in GED
Aurea E. Quiles Claudio - Guanica, PR
1996 to 1999
Skills
• Fully Bilingual (English/Spanish) POS,Micros System, Toast, Agilysys & Aloha
• Agylisis
• Powerpoint, Excel Office
• Customer Service
• Inventory Control
• Scheduling
• Training
• Guest Relations Experience
• Restaurant Management
• Bartending
• Banquet Experience
• Leadership Experience
• Management
• Events Management
• Human Resources
• Recruiting
• Hospitality Experience
• Microsoft Excel
• Restaurant Experience
• Sales Experience
• Customer Relationship Management
• Microsoft Office
• Catering
• POS
• Profit & Loss
• Event Planning
• Forecasting
• Budgeting
• Guest Services
• OpenTable
• Office Management
• Serving Experience
• Upselling
• Host/Hostess
• Payroll & Quick Books
• Leadership
• Personal Assistant Experience
• Sales Management
• Pricing
• Strategic Planning
• Culinary Experience
• Labor Cost Analysis
• Serving
• Business Development
• Hotel experience
• Supervising experience
• Kitchen Management Experience
• Operations management
• Employee Evaluation
• Menu Planning
• Coaching
• Efficiency Plans
• Development Guides
• SOP's Policie Standards
Certifications and Licenses
TABC
Food Handler
ServSafe
April 2019 to April 2024
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