Customer Service Representative
Resume:
Lessie K. Araya
Raleigh, NC 27610
Email – *********@***.***
I consider myself to be very enthusiastic and hardworking. As a customer service representative I have over 20 years of experience. My success has been proven by my high performance and the ability to learn quickly. I pride myself in being a team player. I have the ability to problem solve complex issues resulting in the best outcome for all involved. I am always eager to take on new challenges and further my knowledge in the customer relations field.
SKILLS:
• Advanced customer service skills
• Internal and external client-facing experience
• Insurance endorsements and claims
• Conflict resolution techniques
• Foster strong business relationships with all levels
• Operational and tactical discussion
EXPERIENCE:
IEEE..The Institute of Electrical Electronic Engineers
September 1994 - September 1999
Member Services – Customer Service Representative
Responsibilities included, but were not limited to handling incoming and outgoing calls from electrical engineers around the world. Processing payments on their individual accounts. Processing emails to aid in managing their subscription services. Taking subscription orders and making subscription changes upon request. Making sure the subscriptions were shipped out in a timely manner. I was also responsible for replacing missing issues of needed subscriptions upon request.
Chubb & Sons Insurance Co.
May 1981–September 1987
Commercial Lines Endorsement Processor
Responsibilities included but were not limited to making outgoing calls with the agents, working closely with the underwriting team processing the yearly commercial lines policy renewals applying the necessary rates by using a state by state insurance rulings and regulations manual. Making necessary changes by updating and processing endorsements for commercial line underwriting policies.
Allstate Insurance Co.
September 1987 –October 1994
Auto endorsement processor and Customer Service Representative
Responsibilities included but were not limited to processing auto endorsements for the purpose of coverage changes as well as processing claims. Making inbound and outgoing calls for the purpose of servicing the insurance agents in handling policy corrections and or changes based upon the agent/insureds requests with concerns on each individual policy.
Bell Atlantic Mobile
Sept 1997- April 1998
Customer Service Representative in the Collections dept.
Responsibilities included but were not limited to receiving inbound calls, as well as making outbound calls to customers. Researching customer account history and processing payments on delinquent accounts and restoring canceled or suspended services on a customers account.
EDUCATION:
Plainfield High School June 1980
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