Customer Service Representative
Resume:
Tommy Stevenson
Apt. #**
Chicago, IL 60622
***********@*****.*** 708-***-****
WORK HISTORY:
HENNES & MAURITZ, H&M-Customer Service Representative Chicago, IL 10/19-11/2020
EATALY CHICAGO Customer Service/Food Prep Chicago, IL 08/2016-02/2018
APICS-Customer Service Chicago, IL 08/2014-06/2015
THE LAND OF LINCOLN-Customer Service Representative Chicago, IL 07/2013-07/2014
GO HEALTH-Scheduler Chicago, IL 01/2011-05/2013
VANGENT-Customer Service/Enrollment Specialist Chicago, IL
10/2009-11/2010
MATRIA HEALTHCARE-Enrollment Specialist Chicago, IL
07/2008-03/2009
AON-Customer Service Representative Claims & Adjusting Chicago, IL 06/1999-06/2008
HBO SATELLITE SERVICES-Customer Service Representative Chicago, IL 05/1997-05/1999
INTERVENTION INSTRUCTION-Enrollment Specialist Drug & Alcohol Education classes Chicago, IL 01/1991-04/1997
PROFESSIONAL QUALIFICATIONS
Customer Service
Qualified professional with over 20 years of customer service and human relationships with a proven ability to execute standard procedures and perform detail tasks. Dedicated to maintaining an efficient workspace and providing excellent customer service. Motivated, self-starter with focus on precision, customer satisfaction, and organization.
●Provide excellent customer service through active listening, clear and friendly communication, and prioritizing customer needs.
●Promote quality goods and services to benefit customers and increase overall sales, while efficiently
●Following all company’s policies and rules.
●Quickly and accurately process checkout sales, as well as increase sales and upselling.
Product Knowledge and Inventory
●Effectively gain and share product knowledge to improve sales, as well as following procedures regarding stock and inventory.
●Driven to best understand products through rigorous study of company guidelines and materials, and applicable online videos and tutorials.
●Monitored company website to keep abreast of policy and procedure updates.
●Attended webinars
●CPT-IS experience
Teamwork and Safety
●Coach and support team members in learning new tasks and products as directed by supervisors and participate in learning opportunities and striving for personal growth.
●Follow company and OSHA regulations regarding health and safety.
Achievements My work with Intervention Instruction, under the Catholic Charities banner, spear headed by Monsignor Ignatius D. McDermott helped to provide a blueprint for providing compassionate yet stern treatment and Drug and Alcohol classes for DUI offenders in the city.
EDUCATION
St. Joseph High School Graduate/Some College Courses
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