Implementation Specialist Account Manager
Resume:
AMANDA GRIFFIN
Support and Implementation Specialist
CONTACT
Amandagreen731@gmail
.com
PROFILE
Support and Implementation Specialist, utilizing 16 plus years in the technology industry. Results driven adaptable, experienced account manager with a passion for problem solving to achieve a better overall customer experience. First touch, collaboration throughout the project till a final customer handoff with an understand of the product is my overall goal. SKILLS
Multitasking while
maintaining a high
quality of work.
Customer Education
Support and Research
our client needs to
achieve satisfaction.
Communication both
written and Verbal
Ability to strategically
think while working on
several largescale
projects.
RELEVANT EXPERIENCE
Emburse Implementation Specialist
October 2020 – May 2022 and Sepetember 2022 to November 2023
Work with our client base to take their vision of our product and incorporate their needs into their end results. Working with clients’ specific needs and a fully customizable software to achieve overall satisfaction for repeat and return business. Resilinc implementation Consultant
May 2022 – September 2022
Take our client and their understanding of our product through the developmental process into implementation to ensure satisfaction of their purchase and our end result. Document project milestones and keep our clients updated on their purchase daily to ensure overall satisfaction.
Emburse Support Expert
September 2018 - October 2020
Work out any of our client product concerns while
simultaneously working with engineering to fix any outlying issue for a seamless experience. Maintaining constant
communication with our clients if I was not able to correct the concern on the first touch, making sure the issue is corrected to reduce and eliminate the need for a second contact. FairPoint Communication Client Service Experience
April 2007 – October 2013
Assist customers with their service requests, billing concerns, additional services, instillation, movement and discontinuation of our services.
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