Customer Service Representative

Lisa Lara

**** *** ** ** ******, OH ***** 234-***-**** ****.******@*****.***

Professional Summary

Healthcare Customer Service Representative with 4 years of relevant experience. Well-versed in current HIPPA and healthcare policies, detail oriented and organized. Excellent communication with good relationship-building skills to exceed satisfaction in both the workplace and with patients. Proactive and adaptable in training programs and learning new skills.

Experience

CPC PROCESSOR CUSTOMER SERVICE

10/2022 - PRESENT

●ASSIST PATIENTS AND DOCTOR OFFICES IN SUBMITTING A RELEASE OF INFORMATION FORM TO ACCESS MEDICAL RECORDS IN A REMOTE CALL CENTER

●RESEARCHING FOR RELEASE OF INFORMATION FOR PATIENTS, ATTORNEYS, DOCTOR OFFICES AND INSURANCE COMPANIES.

●WORK INDEPENDENTLY AS WELL AS IN A GROUP

CASE MANAGER VDART INC.

04/2021 - 01/2022

●REVIEWED LEGISLATIVE CASES FOR MARYLAND UNEMPLOYMENT APPLICATIONS AND SCREENED FOR FRAUD THROUGH DOCUMENT VERIFICATION

●HELPED CASE CLIENTS WITH PAPERWORK SUBMISSIONS AND QUESTIONS RELATING TO THEIR CASE

CUSTOMER SERVICE REPRESENTATIVE JUDGE TECHNICAL

9/2020 – 3/2021

●SCREENED CUSTOMERS OF OMNI INSURANCE FOR COVID-19 SYMPTOMS AND SCHEDULED TESTING APPOINTMENTS

●SCHEDULED VACCINATION APPOINTMENTS FOR CUSTOMERS AGAINST COVID -19

CUSTOMER SERVICE REPRESENTATIVE LIBERTY HEALTHSHARE

5/2018 – 8/2020

●PROVIDED FINANCIAL INFORMATION AND PAYMENT PLAN OPTIONS FROM THE BILLING DEPARTMENT TO MEMBERS

●EXPLAINED LIBERTY HEALTHSHARE'S PURPOSE TO FUTURE AND CURRENT MEMBERS

CALL CENTER TECHNICAL SUPPORT REPRESENTATIVE VXI GLOBAL SOLUTIONS

2/2017 – 4/2018

●PROVIDED BUSINESSES WITH MONTHLY REPORTS ON PHONE PLANS, REPAIRS AND TROUBLE SHOOTING SUMMARIES

●MAINTAINED POSITIVE CUSTOMER SERVICE ATMOSPHERE THROUGH PLAN CANCELLATION, PLAN INFORMATION AND DELIVERING TICKET REFERENCE NUMBERS TO CUSTOMERS VIA PHONE AND EMAIL

COLLECTIONS SERVICE REPRESENTATIVE GE CAPTIAL RETAIL BANK

2012 - 2013

●COLLECTED DELINQUENT CREDIT CARD PAYMENTS FROM CUSTOMERS OVER THE PHONE

●PROVIDED CUSTOMER SERVICE WITH PAYMENT PLAN OPTIONS THAT BENEFITED CARDHOLDERS

PHARMACY HELP DESK REPRESENTATIVE ENVISION RX OPTIONS

2012 – 2012

●ASSISTED MEMBERS ON APPLICATION AND MEDICATION COVERAGE QUESTIONS

●WORKED WITH DOCTORS TO OBTAIN PRIOR AUTHORIZATIONS FOR PATIENTS' MEDICATIONS

●CREATED SOCIAL SECURITY PAMPHLETS FOR MEMBERS OF AGE

Skills & Abilities

·Interpersonal skills

·Microsoft Office suite

·Voiceover Internet Protocol experience

·HIPAA policy experience

·Medicare policies

·Citrix software experience

·ServiceNow ticketing system

·Technical support

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