Project manager

Yesenia Valenzuela

**** * ******* **** **. #**. Phoenix, AZ 85014

Phone: 602-568-4952ꞏ Email: **********@*****.***

Work Experience:

Tower Modification Specialists: Project manager 11/19-Present

Responsibilities: Issuing Purchase Orders, Release of Payments, Accounts Receivable & Payables, Organization of Field Crew travel arrangements & Pulling Reports for Project Managers

Worked closely with Project Managers to assist them with forecast reports to be communicated to our clients

Managed Accounts Payable & Receivable to ensure all vendors paid on time and managed receivables to ensure prompt payments

Organize meetings for training sessions for field crews Upgrade: Loan Specialist 08/19-11/19

Responsibilities: Interacting with customers to answer questions, provide assistance, and process requests by phone and email

Provide thorough and accurate documentation to customer accounts through our communication channels also identifying areas of opportunity for optimizing results and improving customer satisfaction.

Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience

Maintain superior quality assurance results

Coming to work with a positive outlook contributing to Upgrade’s already enjoyable environment Personal Assistant: 08/17-08/19

Responsibilities: Assists in ordering and obtaining necessary parts and supplies

Maintains all documents in system.

Scheduling. Personal assistants manage schedules

Correspondence, making sure all checks and balances even out.

Move vehicles in and around shop.

Shop maintenance including cleaning floors, trash removal, etc.

Shop organization including equipment, tools, supplies and parts

Meets and greets all Service Center clientele in a warm, sincere, and helpful manner

Directs customers to the appropriate department or point-of-contact

Manages inbound phone inquiries and routes calls accordingly

Coordinates questions and issues with the appropriate department personnel

Assists with problem resolution as required

Performs other duties as assigned

CUSTOMER SERVICE -Convergys 12/13- 05/17

Responsibilities: Maintaining a consistent quality average at 90% and better. This includes getting ten random evaluations a month by the quality team.

Making sure to assist associates with any daily tasks which include assisting with any questions to support their calls; coach evaluations as required, deliver performance management documents in order to hold associates accountable.

Making sure to stay updated with communications from clients, managers, any resources to make sure I am up to date on any new policies, procedures, new communications, and new updates.

Help run weekly meetings with the most up to date communications.

Help to maintain a team to perform at a required monthly performance goals by assisting associates with live side by side coaching.

Evaluate one call a week to make sure I was aligned within quality, as well help to make associates better understand the Quality form.

Achievements: Quickly within three months was off the phone and assisting with floor support, while quickly shortly transferring to different line of business to get better knowledge with the different lines of business. Quickly was offered an interim senior role where was in position for 6 months until landing in the current role of a team manager. F&I HEATING AND AIR CONDITIONING 07/15-08/16

Responsibilities: Assigned service/work for workers as per their area of work.

Estimated workforce requirement and equipment needed to complete particular projects.

Tracked and submitted working hours of employees to payroll department.

Documented records for dispatches including equipment used and charges incurred to be added to management budget.

MICHAEL’S CRAFT STORE 12/12-12/13

Responsibilities: Maintaining a great customer service experience on the production floor while making sure to assist customers at checkout.

In charge of the Craft classes which were held once a week to support 12-15 kids

Assisting customers to find certain fabrics, scrapbooking materials, certain paints.

While at Michael’s I developed my great customer service skills as well as many of my great leadership skills and multitasking.

Education:

Washington High School 2008-2012

• Graduated top class with a GPA of 3.0

• High School Diploma

Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office 2010 & 2013

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