Customer Service Quality Control
Resume:
Frances Sturgis
Erlanger, KY *****
**********@*****.***
Seeking a team oriented position that will benefit from my 7 years of customer service and leadership experience to improve customer satisfaction.
Willing to relocate: Anywhere
Work Experience
Peer Support Specialist
Twin Rails - Covington, KY
January 2023 to Present
Case management,
Individual session
Transportation to & from AA MEETINGS
Facilitate groups
Dispensing of medication
Case notes
Quality Control Inspector
Safran - Walton, KY
February 2022 to August 2022
Inspecting airplane breaks
Peer Mentor
Brighton Recovery Center - Florence, KY
May 2018 to February 2019
Interacted with residents, did case management, re entry. Lot Tech Manager
Nissan - Florence, KY
February 2017 to February 2018
• Transport cars to various dealerships.
• Perform inventory of new vehicles.
• Clean and wash vehicles.
Supervisor
Wild Flavors - Erlanger, KY
June 2016 to February 2017
Perform production line duties and inspection
Quality Control Inspector
Beckman Coulter - Florence, KY
February 2015 to May 2016
• Performed quality control duties on outbound orders including hazardous materials.
• Inspected orders for correct quantity and labeling accuracy. Line Supervisor
Camco Chemical - Florence, KY
June 2013 to January 2015
• Direct and supervise line workers to keep lines running smoothly.
• Train team on procedures.
• Perform quality and line safety checks to ensure production efficiency.
• Produced chemical samples to transport to lab for analysis.
• Generate reports for use by management teams.
• Answered company calls and inquiries from customers. Manager
Dixie Chili - Erlanger, KY
May 2008 to May 2013
• Performed all aspects of managing a restaurant as a Certified Food Handler.
• Hired and trained new employees and created schedules.
• Provided customer service to restaurant patrons and answered calls including resolving disputes.
• Completed end of shift reporting.
Front Desk Clerk
Ramada Inn - Fort Mitchell, KY
March 1994 to April 1995
Front desk receptionist
Education
Holmes High School - Covington, KY, US
August 1989 to June 1994
Skills
• Supervision (10+ years)
• Customer Service (4 years)
• Training
• Forklift Certified (5 years)
• Employee scheduling (3 years)
• Food Safety
• Forklift
• Management
• Kitchen Experience
• Restaurant Management
• Hotel experience
• Quality Assurance
• Cleaning Experience
• Microsoft Office
• Quality Inspection
• Detailing
• Car Wash
• Quality Control
• Restaurant Experience
• Leadership
• Food Preparation
• Packaging
• Materials Handling
• Assembly
• Peer support certified
• Commercial Cleaning
• Order Picking
• Manufacturing
• Warehouse Experience
• Microsoft Word
• Certified peer support (1 year)
Certifications and Licenses
Food Handler Certification
Certified Recovery Specialist
Forklift Certification
Driver's License
Contact this candidate