Frances Sturgis

Erlanger, KY *****

ad07k3@r.postjobfree.com

+1-513-***-****

Seeking a team oriented position that will benefit from my 7 years of customer service and leadership experience to improve customer satisfaction.

Willing to relocate: Anywhere

Work Experience

Peer Support Specialist

Twin Rails - Covington, KY

January 2023 to Present

Case management,

Individual session

Transportation to & from AA MEETINGS

Facilitate groups

Dispensing of medication

Case notes

Quality Control Inspector

Safran - Walton, KY

February 2022 to August 2022

Inspecting airplane breaks

Peer Mentor

Brighton Recovery Center - Florence, KY

May 2018 to February 2019

Interacted with residents, did case management, re entry. Lot Tech Manager

Nissan - Florence, KY

February 2017 to February 2018

• Transport cars to various dealerships.

• Perform inventory of new vehicles.

• Clean and wash vehicles.

Supervisor

Wild Flavors - Erlanger, KY

June 2016 to February 2017

Perform production line duties and inspection

Quality Control Inspector

Beckman Coulter - Florence, KY

February 2015 to May 2016

• Performed quality control duties on outbound orders including hazardous materials.

• Inspected orders for correct quantity and labeling accuracy. Line Supervisor

Camco Chemical - Florence, KY

June 2013 to January 2015

• Direct and supervise line workers to keep lines running smoothly.

• Train team on procedures.

• Perform quality and line safety checks to ensure production efficiency.

• Produced chemical samples to transport to lab for analysis.

• Generate reports for use by management teams.

• Answered company calls and inquiries from customers. Manager

Dixie Chili - Erlanger, KY

May 2008 to May 2013

• Performed all aspects of managing a restaurant as a Certified Food Handler.

• Hired and trained new employees and created schedules.

• Provided customer service to restaurant patrons and answered calls including resolving disputes.

• Completed end of shift reporting.

Front Desk Clerk

Ramada Inn - Fort Mitchell, KY

March 1994 to April 1995

Front desk receptionist

Education

Holmes High School - Covington, KY, US

August 1989 to June 1994

Skills

• Supervision (10+ years)

• Customer Service (4 years)

• Training

• Forklift Certified (5 years)

• Employee scheduling (3 years)

• Food Safety

• Forklift

• Management

• Kitchen Experience

• Restaurant Management

• Hotel experience

• Quality Assurance

• Cleaning Experience

• Microsoft Office

• Quality Inspection

• Detailing

• Car Wash

• Quality Control

• Restaurant Experience

• Leadership

• Food Preparation

• Packaging

• Materials Handling

• Assembly

• Peer support certified

• Commercial Cleaning

• Order Picking

• Manufacturing

• Warehouse Experience

• Microsoft Word

• Certified peer support (1 year)

Certifications and Licenses

Food Handler Certification

Certified Recovery Specialist

Forklift Certification

Driver's License

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