Real Estate Customer Service
Resume:
Brianna Garcia
***********@*****.***
EXPERIENCE
Real Estate Agent
AE Realty, 2023-Current
Kingsland Properties, 2016-2023
Phillips & Associates, 2015-2016
*Schedule and manage appointments to show homes, arrange meetings between buyers and sellers.
*Advise buyers during home visits and inspections.
*Communicate with all involved parties in a timely and professional manner.
*Advocate for clients during sales negotiations.
*Develop and foster strong relationships with clients to provide the best experience possible.
*Handle a variety of administrative and clerical duties.
Senior Recovery Resolution Specialist
WellMed/PHC/United Health Care, 2015-2022
Responsibilities included investigating, recovering and resolving all types of claims as well as recovery and resolution for WellMed.
*Represented WellMed during resolution discussions.
*Analyzed documentation and provided expertise
Senior Customer Service Representative, Benefits & Claims Dept
WellMed/PHC/United Health Care, 2008-2015
Responsibilities included handling a diverse set of customer comments, inquiries and complaints in a polite and professional manner.
*Interpreted, explained and enforced department policies and procedures.
*Provided a full range of customer service related to billing.
Administrative Assistant to Vice President
WellMed/PHC/United Health Care, 2008-2008
Responsibilities included providing administrative and secretarial support to the Vice President.
*Managed operational activities.
*Organized workflow, arranged meetings and schedules.
Tax Processor/Preparer
Jackson Hewitt, 2010-2011
Responsibilities included providing customer service, and data entry skills for processing clients tax paperwork into the government systems for correct due and returns of income tax.
Design Consultant (Head Spanish-Speaking Consultant)/Purchasing agent
KB Home, 2002-2007
Responsibilities included evaluating client needs and creating aesthetically pleasing interior spaces for potential home buyers.
*Trained new design consultants.
*Hosted orientations for new home sales and warranties for closing homebuyers.
(Purchasing agent)-Responsibilities included researching, comparing suppliers, goods and services.
*Developed tracking system.
*Ordered goods based on quantities and maintained work orders.
EDUCATION
Champion, San Antonio, TX- Real Estate License
October 2014-October 2015
Studied and obtained a Texas Real Estate License
Palo Alto College, San Antonio, TX
1998, 8/2000-12/2021
Studied basics for a BA in Business. No Diploma Obtained
O.W.Holmes HS, San Antonio, TX — Diploma
August 1995- May 1998
Obtained High School Diploma. Extracurriculars included: Band and HOSA
CREDENTIALS
*Real Estate License, State of Texas: 2015- Current
*Notary, State of Texas: 10/26/2022- Current
SKILLS
*Federal and local real estate laws
*Local property market expertise
*Proficient in Microsoft Office 97-Current
*Customer Service
*Detail oriented
*Bilingual (English/Spanish)
*Strong work ethic
*Effective communication skills
*Data Entry
*Tax processing
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LANGUAGES
Primary: English - Read/Write/Speak
Secondary- Spanish- Speak/Read/ Some writing
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