Customer Service Representative
Resume:
Raye Moore
Customer Service-Collections - Sterling Jewelers, Inc
Akron, OH 44306
ad07fl@r.postjobfree.com
I collected on 30,60,90, and charge-off Accounts /and Legal Accounts. Worked with customers to determine their reason for delinquency and make payment arrangements to satisfy both the company and customer. Skip tracing,locating, customers locating customers using different systems Work Experience
Medical Claims Processor
ENTERPRISE HEALTH AND REHAB - Akron, OH
August 2023 to Present
Maintain medical claims ensuring medical insurance claims have proper billing codes that match the services provided, clarifying patient concerns about benefits, and adding changes made to the claim by the doctors or insurer.
Customer Service Representative
Sterling Jewelers, Inc - Akron, OH
February 1999 to January 2022
Contact current and past customers to resolve payment issues
• Track previous customer payments and purchases
Fraud Investigator
Genesis Financial Solutions - Akron, OH
February 1999 to January 2022
Investigate Fraud cases to see if it’s actually fraud,request documents from merchants to make sure it was the account holder or the fraudster
Collector I
First American Cash Advance - Akron, OH
May 1998 to 1999
Collections
• Called customers to verify check pick-up or deposit to account
• Reconciled and made all pertaining bank deposits
• Provided customer information upon request
Education
High school diploma in General studies
Hower High School - Akron, OH
June 1981
Skills
• Microsoft Outlook
• Communication Skills
• Microsoft Office
• English
• Computer Skills
• Typing
• Supervising experience (3 years)
• Customer service
• Leadership
• Office Management
• Accounts Receivable
• Medical Records
Assessments
Work style: Professionalism — Proficient
August 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Teamwork: Interpersonal skills — Proficient
March 2022
Responding to challenging team situations at work
Full results: Proficient
Case management & social work — Proficient
March 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Experienced, outgoing individual with more than ten years experience as a ninety day collections
• Excellent communication skills.
Excellent in communication and customer service skills Proficient in Microsoft office tools
Self motivated with high energy and detail oriented Type 50 WPM
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