Customer Service Representative

Summary

I seek employment to secure a challenging position in a reputable organization to expand my learning and skills. I am a hardworking, dedicated, diligent student motivated and driven to become a businessman someday. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Empathy

Adaptability

Ability to use positive language.

Clear communication skills

Self–control

Taking responsibility

Patience

Leadership

Decision-making

Time management

Communication

Problem-solving

Experience

07/2020 - 08/2023

Customer service representative, Amazon, Stone Mountain, GA

Assisted with loading/unloading their products into trucks as needed

Answered questions about product availability, pricing, etc

Maintained a clean and organized warehouse space and merchandise

Communicated with other Amazon ambassadors regarding any issues that may arise during work hours

Attended training sessions before each event for instructions on performing job duties effectively and efficiently under pressure

Listen to customers' questions and concerns and provide answers or responses.

08/2021 - 07/2022

Shift Manager, Burger King, Lithonia, GA

Closely monitored inventory items and supervised team members

Balanced the restaurant cash register daily, reconciled transactions, and made bank deposits

Designed and led food service training programs for staff to learn how to work at multiple workstations and offer friendly guest service

Prepared and monitored cooking times for many dishes and ensured orders were served hot and simultaneously

Worked closely with restaurant managers to prepare menu items and ensure customers received excellent service

Eliminated chances of cross-contamination of food items by sanitizing preparation areas, grills, and other equipment used to prepare and serve food.

05/2019 - 07/2020

Machine Operator, Mau Workforce, Conyers, GA

Reviewed production specifications to verify accurate weights and measurements before mixing ingredients

Examined incoming materials and compared them to documentation for accuracy and quality

Inspected final products to assess compliance with quality standards and established tolerances

Monitored machinery in operation to identify concerns and make corrections or report complex problems

Supported current production needs by moving items between equipment, conveyors and staging areas.

Education and Training

08/2023

Bachelor of Information Technology

Southern New Hampshire University

12/2019

Bachelor of Business Administration

Georgia piedmont technical college, Clarkston, GA

01/2017

Diploma

Lithonia High School

Ayoola A. Sowunmi

678-***-**** • ****************@*****.***

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