Heidi (Freas) Davis

* *** ***

Parrish AL, *****

ad07dd@r.postjobfree.com

Summary of Qualifications

•Energetic and self-directed team leader with experience in management, sales, financial information management and customer service.

•High-energy, client-focused, and goal-oriented team player.

•Software knowledge: Word, Excel, Outlook, AS400, EDI, SOX, SAP, AML, TLM Data, VAST, BETA

Experience

Fsla Clerk May 2021-Present Ryder Inc. Bessemer,AL

•Answer phones in a timely manner

•Respond to emails in a timely manner

•Pull and package plugs for shipping via parcel or courier service

•Receive replacement plugs in daily

•Process weekly inventory of equipment

•Other duties as assigned

Accounts Payables Clerk October 2019 – March 2020 Wolfington Body Company

Lionville, PA

•Open, stamp, and distribute mail to appropriate parties

•Gather invoices for approvals

•Receive in invoices for payment

•Enter invoices onto spreadsheet tracker

•Code all invoices for entry

•Enter invoices into system for payment

•Mail invoices

Data Reconciliation / Customer Service July 2018 – June 2019 Henry Company Phoenixville, PA

•Distributed email orders to the appropriate team members

•Responded to emails in a timely manner

•Entered orders into SDE and followed-up on orders

•Released back orders and corresponded with customers and internal employees

•Updated customer service log with order information

•Scanned and attached documents

•Made outgoing calls to customers to obtain additional information

•Worked closely with other departments to ensure quality delivery

Data Reconciliation Service Associate August 2016 – June 2018 Vanguard Malvern, PA

•Resolve clerical data discrepancies between shareholder accounts utilizing various software applications

•Demonstrate and maintain client centered orientation by meeting and exceeding client expectations

•Respond to client requests in a timely manner

•Participate in special projects and perform other duties as assigned

•Skill build on other aspects to improve customer profile

Customer Service Representative 2015 – November 2016 Axalta Coating Systems Exton, PA

•Liaison between internal departments, and management.

•Order entry of new sales received via electronic distribution.

•Processing and follow-up of customer concerns through resolution.

•Claims processing on customer orders.

•SAP system used to process, track, and ensure customer satisfaction throughout sales process.

Freas 1

Data Entry Team Lead / Payroll / Customer Service

January 2011 – January 2015 Communications Construction Group, LLC West Chester, PA

•Supervision of Data Entry team and distribution of work flow.

•Daily payroll processing via fax, email, and hard copy on daily, weekly and monthly basis.

•Interaction with multiple locations of parent and sister companies.

•Liaison between internal departments, management, and sister companies.

•Oversight of maintaining quality and precision in data management.

•Financial information management.

•Extensive knowledge of internal software program: SOX.

Customer Service / Sales

2007 – 2011 Brenntag Northeast Reading, PA

•Sales and processing of incoming customer orders via phone, email, and fax.

•Knowledge of AS400 and EDI systems.

•Interaction with internal departments on regular basis.

•Oversight of customer orders to ensure efficient shipping and dispatch of orders.

•Returns and damaged goods processing.

•Call center customer service.

Education

1995 Pennsylvania State University State College, PA

•Associates Degree

•Major: English

Freas 2

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