Summary of Qualifications

Customer Service for 20+ years

Data Entry for 20+ years

EHR, Medical Terminology, Medical Receptionist, ICD -10, CPT

Main go-to person due to dependability and validity

Exceptional team building skills. Proven ability to collaborate with executives.

Long –term vision coupled with detail orientation.

Communication & Professionalism - Customer and employee oriented. Effective and articulate. Savvy in interacting with management staff, clients, vendors, consultants, and subcontractors.

Accessible, flexible and energetic,

Shop steward for local 1037 CWA,

Education

Medical BILLING & CODING: 2022 Uncertified, yet

MERCER COUNTY COMMUNITY COLLEGE

Computer Information Specialist: 1997

Dover Business College

Bachelor of Arts-Sociology: 1995

Jersey City State College

Professional Experience

DaVita Dialysis 2023 - Present

Administrative Assistant

Administrative duties such as filing AMA’s, H&P’s, Physicians orders, reordering supplies and Other administrative duties.

Assisted patients into clinic

Customer service

NJ Urology through Medix 12/2020-03/2021

Billing Liaison

Canceling debt

Cenlar FSB (Contract) through Sharp Decisions 2020-2021

Mortgage Customer Service Call Center Manager

Answering caller’s questions about their mortgages,

Customer service

Law School Admissions Council (Contract) through TRC 2017-2019

Administrative Assistant to the SR VP of Technology Products and Technology Team

Supported the SR VP/CTO/CISO, his Chief of Staff and several directors under the SR VP,

Managed calendars using outlook, data entry in excel, invoices,

Strong organizational skills,

Received and screened visitors and telephone calls for the SR VP of Technology Products,

Office manager for the team.

Reconciled teams expense account reports using excel and travel arrangements,

Answered phones, emails and inquiries about anything that was requested of me.

Volunteer Red Cross Princeton, NJ 2017 - 2017 Receptionist/Administrative Assistant

Answered phones,

Directed people to the blood drawing office,

Office management for the office when necessary,

Performed Administrative duties using word, excel and power point, as requested.

SoNJ DoAS ADDP (Contract) through Radiant Trenton, NJ 2016 - 2017

Administrative Clerk

De-escalated customer issues,

Customer service,

Data entry in excel,

Monthly organized and filed the past months deals.

SKILLS

MS Office 2000-2016 and 365, Customer service, phones and faxes, data entry, time management and more…

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