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Customer Service Representative

Location:
Karachi, Sindh, Pakistan
Posted:
November 16, 2023

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Resume:

Curriculum Vitae

Syeda Mehwish Bukhari

Husband Name : Muhammad Ishtiaq

Marital Status : Married

Contact no : 032********

Email : ad07bs@r.postjobfree.com

Address : R1 Ajmar ghot Tanki Shop layari # 36, Karachi.

Career Objective:

Seeking for a growth and challenging position with great emphasis on computerized environment

with result oriented organization and intensive to utilize my experience and skills thus culminating

into a rewarding career.

Academic Qualification:

• M. Sc. Mathematics from university of Karachi (In-Progress)

• BA from university of Karachi.

• FSC (Pre-Med) from Board of Intermediate Education Karachi.

• Matriculation (Science) from Karachi Board.

Computer Skills:

• MS Office.

• Internet Browsing, email usage, Windows installations.

• Basic Hardware and Network knowledge.

Experience:

Customer Service Representative In K-Electric Pvt Ltd.(July-2017 till Continue)

• Manage large amounts of inbound and outbound calls in a timely manner

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

• Identify customers’ needs, clarify information, research every issue and provide

solutions and/or alternatives

• Obtains client information by answering telephone calls, and verifying information.

• Determines eligibility by comparing client information to requirements.

• Informs clients by explaining procedures, answering questions, providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines,

recommending improved procedures.

• Accomplishes sales and organization mission by completing related results as needed.

Curriculum Vitae

Teacher in Qamar-e-Bani Hashmi School, Karachi (June-2014 till June-2017)

• Classroom management and organization

• Monitoring student progress and potential.

• Communicating with parents about students’ progress Score Card.

• Preparing lesson plans, teaching classes and evaluating student progress

• Encouraging students and acting as teacher–advisors for students

• Conduct Group and individual activities to further enhance learning.

Language Proficiency:

Urdu (native speaker) and decent English communication skills.

Extracurricular Activities:

Listening to music, Internet surfing etc.

References:

Shall be furnished upon request.



Contact this candidate