Denise Shaw

AR EXECUTION / SUPPORT SERVICES SPECIALIST - Manpower Vendor for IBM

Raleigh, NC 27616

ad078f@r.postjobfree.com - 919-***-****

To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers stable employment opportunity. I am also eager to learn new skills and business technological advancements.

WORK EXPERIENCE

AR EXECUTION / SUPPORT SERVICES SPECIALIST

Manpower Vendor for IBM - Durham, NC - August 2014 to Present Global Invoice and Collection Letter creation and delivery in support of IBM North America AR execution Operations Responsible for printing invoices and letters and properly processing for UPS, Fed Ex or US Mail delivery while meeting tight cycle time objectives. Requires proper research, tracking and documentation of all paper invoices and letters. Mass Mail letters require sorting, tracking and use of an elaborate folding machine. Logging of application of incoming customer checks and return mail including checks is critical and requires an excessively timely response. Good communication skills are needed to communicate with diverse AR team located in Canada, Mexico and US. Research returned mail by locating assigned CSR and sending Item remark for attention. Or scanning information to CSR for time sensitive information that needs immediate attention. Manager or the IAM

Ricoh - Cary, NC - March 2012 to July 2014

Cary, NC

FIELD SUPPORT REPERSENITATIVE

• Ricoh is an office solution company. The company offer support to more than 40 sites in the Raleigh, Durham, Wilmington, Chapel Hill, Virginia area. Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh Management Services locations, as well as assists during start- up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration.

• JOB DUTIES AND RESPONSIBILITIES

• Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures

• Assists in the training of new and existing employees

• Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor

• Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor

• Orders paper, toner and other supplies as directed by Site Manager or Supervisor

• In the absence of onsite personnel, may perform any of, but is not limited to the following duties:

• Processes all incoming and outgoing mail

• Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations

• Filing and labeling of documents and other materials for storage and retrieval

• Shipping and Receiving, including the movement of boxes and or equipment

• Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite

• Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.

• Performs basic troubleshooting on all equipment used within the Ricoh Center

• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables

• Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor

• Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call

• Performs Front Desk Receptionist duties

Presentation Team Lead

Target Department Store - Raleigh, NC - May 2009 to April 2012 NC

PRESENTATION TEAM

PRESENTATION TEAM

*: Deliver a great-looking store.

* Work as part of a fast, fun and friendly team.

* Arrange and reset store shelves, signs, labels and merchandise

* Provide accurate pricing on store shelves.

* Use excellent planning, organizational and numerical skills.

* Move merchandise using proper equipment.

* Use technology to read instructions, reports and information.

* Maintain a clean, well-organized work environment.

* Keep aisles free of clutter and carts.

* Use basic math skills.

* Able to read planogram

* Train new employees

* Certified to use forklift and Wave

* Cashier

EDUCATION

Diploma in All major studies

New Hanover High - Wilmington, NC

1989 to 1993

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