Customer Care Room Attendant

CURRICULUM VITAE

PERSONAL INFORMATION:

FIRST NAME : ALI BAKER

OTHER NAMES : SSENGOBA

GENDER : MALE

DATE OF BIRTH : 06TH/08/1995

MARITAL STATUS : SINGLE

NATIONALITY : UGANDAN

DISTRICT : KAMPALA

TEL N0 : +256-*********

EMAIL : **************@*****.***

OBJECTIVES

To use my position, problem solving, decision making skills, team work and customer care experience to add value to the hotel that have a vision succeeding in this highly competitive world.

WORK EXPERIENCE:

Hotel : JOKAS HOTEL MUKONO

Position : Room Attendant

Date : 2015-2017

Responsibilities

Sweep, scrub, mop and polish floors, vacuum clean carpets, rugs and draperies

Shampoo carpets, rugs and upholster, dust and polish furniture and fittings

Clean metal fixtures and fittings, empty and clean trash containers

Dispose of trash in a sanitary manner, clean wash basins, mirrors, tubs and showers

Wipe down glass surfaces, make up beds and change linens as required

Tidy up rooms wash windows as scheduled

Check occupancy of the day, total arrival, departure for the day, VIP arrival guest in house, out of order rooms and take a print out one copy for executive housekeeper.

Make discrepancy report by 9:00am and again by 3pm.

Take clear message and pass it clearly to the concerned person immediately for instant action.

Handling lost and found item and responsible to give to the right person. Hotel : JOKAS HOTEL MUKONO

Position : Recreation Attendant

Date : 2017- 2020

Responsibilities

To welcome the guests to the recreation department.

To maintain the cleanliness of the general pool and beach area,

To organise and collecting of the used towels on the beach

To respond to the guest requests, comments in timely manner,

To attend department training as per the hotel standards

Giving the first aid boxes to the guest being injured on the hotel

To take spa Reservations for internal and external guests

To Report any damaged and missing items to the management Hotel : Wyndam Gardens muscat oman

Position : Room attendant

Date : 2020 January - 2021 August

Hotel : Wyndam Gardens muscat oman

Position : Laundry attendant

Date : 4months

EDUCATION DETAIL:

Period Institution Award

2016 St.John S.S Mukono Uganda advanced certificate of education

2014 St.John S.S Mukono Uganda Certificate of Education LANGUAGES: SPOKEN READING WRITING

English Excellent Excellent Excellent

Luganda Excellent Excellent Excellent

EXTRA CURRICULUM ACTIVITIES

• Sports

• Reading Novels, Newspapers and Singing

SKILLS

Computer knowledge

Marketing

REFEREES

Mr. Kumaar

Executive Manager

Housekeeping department. If needed

I hereby declare that the above mentioned details are true and according to my best possible knowledge.

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